Customer Experience Intern

About GameChanger:

We believe in the life changing impact youth sports have on and off the field. Sports encourage leadership, teamwork, responsibility, and confidence – important life lessons that have the power to propel our youth toward meaningful futures. We recognize that without coaches, parents, and volunteers, organized youth sports could not exist. By building the first and best place to experience the youth sports moments important to our community, we are helping families elevate the next generation through youth sports.

So if you love sports and their community building potential, or building cool products is your sport, GameChanger is the team for you. We are a remote first, dynamic tech company based in New York City, and we are solving some of the biggest challenges in youth sports today.

Kick-start your career at GameChanger! Serving youth sports communities, our app is used to score and live stream millions of games each year. Join us for a 2025 paid internship where you will grow your skills for the road that lies ahead. Our program starts on June 9th and will run for 10 weeks, concluding on August 15th.

The Position:

As a Customer Experience Intern, you will help provide an outstanding experience to our users, empowering them to learn about GameChanger and making it simple to get help when they need it most. Your role will focus on the tools, workflows, and data our Support Team and users need to be successful and ensure feedback is used to inform our product development. 

What You'll Do:

• Solve real-world problems for our users and our team.

• Find insights from our Customer Experience data and package it for cross-functional teammates. 

• Gain experience working with our CX tech stack, including Zendesk, generative chatbot, and agent assist tools.

• Collaborate with and receive mentorship from teammates across our Customer Experience and Support teams.

• Learn how to contribute to a data-driven impact model.

• Work with great people, an awesome product, and lots of fun together along the way!

Who You Are:

• Strong problem solving skills.

• Passionate about creating amazing Customer Experiences.

• Excited by working with large data sets.

• Bonus if you have experience with youth sports.

What To Expect:

• 10 weeks of experience working on an app that is used by millions of people.

• $30 per hour pay for your contributions.

• A trip to NYC for orientation week at GameChanger HQ.

• MacBooks provided for the duration of the internship by GC.

• Mentorship from other GC teammates to guide you through the experience.

• Ability to work remotely throughout the US so you can enjoy your summer from wherever you choose*.

• Build industry connections with intern peers and GC teammates.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*DICK’S Sporting Goods has company-wide practices to monitor and protect the company from significant compliance and monetary implications as it pertains to employer state tax liabilities. Due to said guidelines put in place, we are unable to hire in AK, DE, HI, IA, LA, MS, MT, OK, and SC.

IMPORTANT NOTICE: All official recruitment communications from GameChanger will come from an email address ending in @gc.com and/or [email protected]. If you receive communication from any other domain, please be cautious, as it is likely fraudulent.

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