ELEKS Product Design Office is looking for a Customer Experience Designer in USA.
REQUIREMENTS
- 5+ years of experience in a similar role
- Proven experience across design phases, from pre-sales to post-MVP delivery
- Strong grasp of design principles
- Hands-on experience with Design Thinking and advocacy for a human-centered approach
- Proficient in design and prototyping tools
- Expertise in user research, usability testing, and quantitative methods; strong HCI understanding
- Solid understanding of the software development lifecycle with a product-focused mindset
- Experience in stakeholder management
- Excellent verbal and written communication skills
- Bonus: Knowledge of Service Design principles and methodologies
RESPONSIBILITIES
- Conduct user interviews, field studies, and usability tests to gather insights
- Lead design processes in cross-functional meetings to drive impactful solutions
- Coordinate training sessions and facilitate engaging workshops
- Identify new business opportunities and manage client expansion
- Promote and support Design Thinking education and training programs
- Present UX deliverables to internal teams, clients, and stakeholders
- Conduct various user research sessions, including in-home and user testing, to derive actionable insights
- Design content structures, navigation systems, and improve information accessibility
- Develop intuitive software interface designs to enhance user interactions and flow
WHAT WILL YOU GET WITH ELEKS
- 14 paid days off
- 5 paid sick leaves
- 2 paid floating holidays
- Paid federal US holidays
- Non-paid leaves
- Flexible schedule
- Remote work
- Medical insurance (including dental and vision)
- Close cooperation with a customer
- Challenging tasks
- Competence development
- 401(k) plan
ABOUT ELEKS
ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.
What We Do
ELEKS is the partner of choice for many of the world's leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services.
We deliver high tech innovations to Fortune 500 companies, big enterprises and technology challengers, improving the ways they work and boosting the value they create for the modern world.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe, the US and UK, provide our clients with a full range of software services. These include dedicated teams, product development, R&D and technology consulting.
For more information, please visit: eleks.com
