The Role
The role involves managing customer accounts, building relationships, negotiating contracts, and understanding customer needs to propose solutions. It includes overseeing technical requirements, coordinating support during crises, quoting for new work, and achieving sales targets.
Summary Generated by Built In
KEY RESPONSIBILITIES:
- Operate as the lead point of contact for all matters specific to your customers.
- Build and maintain strong, long-lasting customer relationships.
- Oversee customer account management, including negotiating contracts and agreements.
- Adopt a technical understanding of the customers’ system and requirements.
- Scope new requirements that the customer may have and propose the correct solution to resolve customer issues.
- Act as the escalation point for the support desk.
- Conduct regular face-to-face meetings with the customers.
- Promote new versions and new software that is available.
- Review customers’ existing systems to determine if things can be done better.
- Quote customers for new work.
- Documenting required issues for the project team to fix.
- Technical scripting of customer requirements.
- Deal with customers in crisis, if the customer is down or has critical issues; coordinate the efforts to get them back up and running.
- Assist with outstanding debtors, removing barriers to payment.
- Ability to perform and deliver against individual sales targets.
- Bachelor's degree in any relevant field / Master’s degree is a plus
- Minimum 3 years of experience in a related field
- SAP Business One / ERP software sales experience & hunting sales experience (able to showcase success)
- Experience in working independently to drive sales
- Languages: English and Arabic
- Relevant market knowledge and industry fitment
- Good SAP B1 / ERP product knowledge
- Strong analysis, problem resolution, judgement, and decision-making skills
- Excellent communication, negotiation, interpersonal and organizational skills
- Detail oriented and experience in addressing key business issues
- Strong self-management skills
- Team player with a positive attitude
- Good relationship building skills
Top Skills
Sap Business One
The Company
What We Do
SEIDOR is a technology consulting firm that offers a comprehensive portfolio of innovation solutions and services aimed at customer experience, ERP, analytics, employee experience, cloud computing, workplace and cybersecurity, helping organisations to overcome their challenges and achieve their goals.
