Customer Engagement Manager - Vaccines BU ANZ

• Location: Sydney, Australia

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and play a vital role in the performance of our entire business while making an impact on millions around the world. As the Customer Engagement Manager within our Vaccines Team, you will be responsible for leading the development and implementation of the integrated Vaccines Customer Engagement Strategy, with the intent to create a best-in-class customer approach for all stakeholders of Sanofi Vaccines. This leader will report to the South Korea, Australia and New Zealand Head of Influenza and COVID.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

You will collaborate across all Vaccine Franchises to create a common strategic view to execute the Global and Local above brand marketing direction through the implementation of glocal strategies and tactics including Customer personas, Customer journeys, Customer engagement planning, and Go-to market execution with excellence

• Lead Customer Engagement and Prioritisation (30%): Oversee the annual customer engagement and cross-functional prioritisation for Sanofi Vaccines. Develop a coordinated approach, timing and template for the brand planning process and work across the Vaccines business unit to deliver a harmonised document

• Execute Customer Engagement Activities (20%): Manage and implement all customer engagement activities for the Vaccines business unit, including tactical creation, conference presence, and budgeting.

• Collaborate Across Teams (20%): to execute with a common language and systems of measurement and KPIs.

• Support Priority Product Brand Teams (10%): Act as an extended member of priority product brand teams to align cross-Vaccines initiatives with growth drivers.

• Generate and Enhance Customer Insights (5%): Lead the generation and enhancement of customer insights to improve segmentation, personas, and identify omnichannel opportunities across the customer journey

• Ensure Consistency in Customer Engagement (5%): Collaborate with brand-specific customer engagement roles to maintain consistency in approach, terminology, quality, and drive efficiencies.

• Align with Corporate Affairs : Work closely with the Corporate Affairs team to ensure core messaging aligns with government influencing perspectives and maintain alignment with the team.

About you

• Minimum requirements: BA or BSc; MBA or other advanced degree is a plus.

• Minimum 7 years in life sciences and healthcare with experience in multiple therapeutic areas and functions.

• Possess a strong expertise in marketing and/or corporate affairs

• Specific digital project experience including a working understanding of Agile

• Experience and proven ability to build customer engagement strategies

• Understanding of all functions contribution to customer experience, ability to build trust and liaise optimally with Commercial, Medical, Corporate Affairs, Market Access and Supply Chain.

• Experience in Omnichannel strategic development in a multi-dimensional and rapid changing environment.

• Previous experience is Vaccines and/or Consumer Healthcare/FMCG is a plus

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognises your contribution and amplifies your impact.

• Take good care of yourself and your family with benefits including, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

#LI-ANZ

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!