Customer Engagement Lead - Commercial Supply (m/w/d)

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.​

As Associate Director Customer Engagement – Supply Management, you will play a pivotal role in ensuring effective wholesale management and targeted customer engagement within Germany. Reporting to the General Manager, you will be responsible for overseeing last-mile logistics, steering wholesaler relationships, and implementing strategic solutions to optimize supply processes. This is a dual-focus role requiring both operational excellence in wholesale steering and proactive in-field customer engagement, particularly with general practitioners in key target regions (East/South Germany). By aligning Moderna’s supply chain strategies with customer needs, you will enhance product availability, improve logistical efficiency, and contribute to Moderna’s broader business objectives in Germany.

Here’s What You Will Do:

Your key responsibilities will be:

• Deliver to Expectations: Ensure timely and effective delivery of Moderna’s products in Germany, aligning with customer needs and business objectives.

• Wholesale Steering: Lead and oversee Moderna’s wholesale management strategy, ensuring smooth execution and alignment with strategic goals.

• Last-Mile Logistics & Wholesale Management: Develop and maintain strong relationships with wholesale partners to ensure seamless distribution, prevent disruptions, and optimize last-mile operations.

• Customer Engagement: Implement a focused engagement strategy for general practitioners in the East/South region, ensuring strong partnerships that drive product adoption and commercial success.

Your responsibilities will also include:

• Driving operational execution to support Moderna’s broader business objectives in Germany.

• Collaborating with global teams to ensure an efficient and optimized supply process.

• Acting as the key point of contact for wholesalers, ensuring they are aligned with Moderna’s distribution strategy and customer engagement objectives.

• Addressing supply chain challenges proactively by developing data-driven solutions to optimize logistics.

• Monitoring customer and wholesaler feedback to drive continuous process improvements.

The key Moderna Mindsets you’ll need to succeed in the role:

• We act with urgency – In a role that ensures the efficient delivery of products and seamless last-mile logistics, speed and responsiveness are essential. You will need to make quick, strategic decisions to ensure supply continuity and customer satisfaction​.

• We behave like owners – Managing both wholesale relationships and customer engagement requires a high degree of ownership. You will be responsible for driving initiatives that impact Moderna’s commercial success in Germany, ensuring that every aspect of supply management and customer interaction is optimized​.

Here’s What You Will Need:

• Bachelor/Master’s Degree and 7+ years of expertise and leadership experience in pharmacy management, customer engagement, and/or wholesale logistics, preferably within the pharmaceutical or biotech sectors.

• Demonstrated success in managing customer engagement initiatives related to sales operations and wholesale management.

• Strong customer centric mindset across the various dimensions of the role.

• Proven ability to develop and implement innovative last-mile solutions and drive to implement continous improvement processes.

• Strong expertise in collaborating with global and regional teams to optimize supply chain operations.

• Proven track record in leading field and remote teams, ensuring operational alignment with broader commercial objectives.

• Strong project management skills and proven track record of successful project activities

• Embracing Moderna mindsets – especially for dynamic range, digitize everywhere and pivot fearlessly based on new data as well as obsess with learning.

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! 

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at [email protected]. 

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