At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Opportunity
The Customer Engagement Head plays a pivotal role in enabling better outcomes by delivering value for patients across all ecosystems in the country. This is a high-level leadership role focusing on enabling the customer facing teams (Patient Journey Partners) according to the needs of patients/customers.
The role actively participates in regular enabling team meetings, contributing expertise and insights to drive decisions that directly impact Roche Morocco. This will involve providing strategic input on customer-centric initiatives, while also aligning with broader organizational goals within the enabling team framework.
Main Responsibilities
- Helps strengthen the PPOC model by creating safe environments for the team.
- Acts as a team coach/mentor to develop the required mindset and capabilities by facilitating team’s self-management and autonomy.
- Support teams (PJPs), in their learning journey, provides support on both individual & team level
- Promotes a feedback culture within groups and team-collaboration.
- Engages and fosters PJPs’ connections with the network across disease areas, other ecosystems and beyond borders to foster learnings and experience exchange.
- Acts as a change agent to accelerate ecosystem team and individual capabilities for patient centricity and enhance Customer engagement where needed towards our purpose.
- Supports definition/implementation of country-wide customer engagement strategy
- Supports the team to have an expanded vision in order to ensure best resources allocation which creates most value for patients
- Oversees Business performance of the Ecosystems
- Acts fully in compliance with Competition Law and Roche Code of Conduct in carrying out all duties; in this regard, it is of utmost importance to avoid prohibited practices.
Who you are
Experience and Qualifications
- University Degree, MBA and/or Scientific Diploma with 7+ years' experience in business development, marketing, commercial and/or sales.
- Experience in the pharmaceutical industry and experience in launching new products.
- Fluency in Arabic, English & French, oral and written
Required Competencies
- People management (train, coach & develop), energetic and inspired view on the work, ability to inspire teams and others
- Ability to analyze, diagnose market and ecosystems’ dynamics and accordingly make sound decisions,
- Business acumen – deep understanding of business drivers, products, local market, competition
- Strong and impactful communication skills to convey complex ideas and alternatives to the Ecosystem Stakeholders and other involved parties
- Strong facilitation, negotiation and conflict resolution
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
