Customer Engagement Applications Engineer_RAPID Hsinchu/Kaohsiung

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

We are looking for self-driven talents with strong project management and communication skills to join our global team. The main focus of Customer Engagement Application Engineer job duties are as following:

• Responsible for providing technical applications support for the development and implementation of KLA reticle and photomask inspection systems. Makes presentations on all aspects of products.
• Be responsible for acceptance test, customers training, recipe setup, project execution, alpha/beta testing and related pre-sales activities.
• Assists marketing and Account Sales in assessing potential application of company products to meet customer needs.
• Provides follow-up support in disseminating technical information on specific applications.
• Escalates field applications issue to product division and follow up for issue fix. Works on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Working with customers and division to improve the benefit of reticle inspectors.
• Generate BKM, project summary report, customer's use cases summary and product value pitch information summary.
• Traveling to customer sites is required.

Minimum Qualifications

Master's Level Degree and 0 years related work experience

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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