Customer Due Diligence Manager

Get to know the Role:

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one.  We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.

We’re looking for a Customer Due Diligence Manager. He/she will be responsible for the smooth execution of day-to-day activities, as well as being the subject matter expert partnering technology and compliance advisory stakeholders to add value to the design, enhancements and implementation of innovative and industry-leading CDD solutions. The candidate will have in-depth understanding of CDD principles and requirements and the experience to interpret the nuances and expectations of the prevailing AML, CFT and Sanctions regulations (e.g. MAS 626) across the retail and small and medium enterprise segments. As a key stakeholder under the AML risk management framework, he / she will continuously be innovative and improve the effectiveness and efficiency of the team.

The day-to-day activities:

• Oversee and be responsible for the smooth and timely execution of CDD activities and provide guidance to the team to ensure adherence to regulatory requirements and expectations

• Stay updated on changes in AML, CFT and Sanctions laws and regulations

• Develop and iterate CDD procedures and processes to ensure relevance, design effectiveness and operational efficiency

• Lead and groom a team of high-performing CDD specialists

• Collaborate with internal stakeholders, including compliance, risk management, and technology teams, to continuously innovate and enhance AML, CFT and Sanctions controls

• Be the subject matter expert who can be counted upon to anticipate and identify problems, provide actionable ideas and promote a culture of compliance within the organization

• Analyze and report on key operational metrics to senior management

• Support the preparation of management responses to audit and regulatory inquiries

The must haves:

• At least 8 years of proven track record in executing the end-to-end CDD journeys for retail and SME segments, including onboarding, periodic review and trigger-event review

• At least 3 years of people management experience

• In-depth understanding of MAS regulations on AML/CFT/Sanctions and familiar with ACIP and industry developments in digital initiatives.

• Excellent communications and interpersonal skills, with the ability to interact effectively with stakeholders of all levels 

• Good team leadership and management skills; and ability to lead and influence cross-functional teams in the pursuit of common goals 

• Problem-solving, positive and constructive attitude is a must

• Hardworking, ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have a deep desire to excel and develop a career in a fast growing tech company. Should have demonstrated integrity and respect in the performance of their duties

Good to have:

• Screening and Watchlist Management experience will be highly advantageous

• Familiarity with various commercial intelligence database and screening systems (e.g Questnet / World Check etc)

• Certification as an AML specialist (e.g CAMS / Diploma in AML) with a recognized institution will be an advantage