Customer Data Analyst

About SimpliSafe

We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here. 

We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What you'll do

As a Customer Data Analyst, you'll play a vital role in building, optimizing, governing and sharing SimpliSafe's customer data assets. Your expertise in SQL and data structures will be essential as you develop and maintain critical customer data sources-including demographic, behavioral, and primary customer feedback. You'll work to get these high quality data sets into the hands of your technical and non-technical stakeholders to enable important decisions across the business. Additionally, you will provide technical support to the platforms that support the collection and enrichment of key customer data (eg, Qualtrics survey platform, Braze messaging platform, and conversational analytics platform, etc) to continuously improve the quality and breadth of customer data collected and actioned against.

Key Responsibilities

• Build, maintain, and optimize high quality customer data sources including customer demographic profiles, behavioral, and voice-of-customer survey data
• Collaborate with data engineering and analytics teams to ensure data structures are effective, accessible, and aligned with business needs
• Develop and maintain data validation processes and documentation for customer data assets to support cross-functional accessibility and accuracy.
• Support customer marketing with targeted customer audiences for campaigns
• Provide technical support for customer insights platforms (Qualtrics survey platform, conversational analytics platform) including requirements gathering, design of survey sampling logic, data extraction and curation
• Collaborate cross-functionally to ensure data quality and relevance, making insights actionable for both technical and non-technical team
• Own regular cadence of KPI reporting across VoC studies and synthesis of emerging trends to enable Operational teams action against findings

What You'll Bring

• 3+ years of experience in data analysis, data management, or a similar role with a strong focus on customer data.
• Bachelor's degree in Data Science, Information Management, Marketing Analytics, or related field.
• Advanced SQL skills with demonstrated experience in querying large, complex data sets. Experience with code development cycle, GIT, and data pipeline tools (eg, Dagster) a plus.
• Proficiency in data structures, data governance, and data quality management.
• Strong communication skills, with the ability to convey technical concepts to non-technical audiences and influence stakeholders.
• Experience with data visualization and business intelligence tools.
• A collaborative mindset and problem-solving skills, with the ability to turn data insights into actionable recommendations.

What Values You'll Share

• Customer Obsessed – Putting customers at the center of our work and developing long-term relationships.
• Aim High – Challenging ourselves and raising the bar.
• No Ego – Embracing a "no job too small" attitude with humility and openness.
• One Team – Collaborating to achieve success.
• Lift As We Climb – Supporting the growth and success of others around us.
• Lean & Nimble – Working with agility and efficiency in a dynamic environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].