Customer Complaint Handling Specialist (f/m/d)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Customer Complaint Handling Specialist for Cytiva is responsible for receiving, reviewing, and processing customers feedback while using Good Documentation Practices, and to ensure complaints are processed thoroughly and in a timely manner in compliance with internal procedures and metrics.

This position is part of the Quality Assurance Team located in Grens (Vaud, Switzerland) and will be on site position at the Signy Facility. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do:

• Processing complaints through classification of complaints, contact and product follow ups, maintaining investigation records and all other supporting documentation, and complete/assign additional actions as necessary to close the complaint.

• Chair the assigned Complaint Handling Unit (CHU) meetings.

• Request information from the contact/field related to complaint including the return of product(s).

• Participate in complaint investigation with the relevant Subject Matter Experts and Review’s complaint investigation to ensure investigations meet procedural requirements.

• Participate in optimization of the current Customer Complaint process ensuring regulatory compliance and learn from best practices in DHR/Cytiva/Industry.

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Who you are:

• Bachelor's degree in Science, Engineering, Biotechnology, Quality Management or Cell Therapy (preferred).

• At least 5 years complaint handling experience in a medical device establishment preferred.

• Preferred ability to apply FDA 21 CFR 820, ISO 13485, ISO 9001 and other relevant regulation/standard relating to complaint processing.

• Must be detail oriented. Able to detect errors and ensure accuracy of complaint file documents and analyses.

• Excellent verbal/written communication skills in English and French language with an ability to work and communicate with others in a professional and effective manner, within a cross-functional team-oriented environment.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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