Customer Collaboration Analyst

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
The key purpose of the role is to act as single point of contact for assigned customer portfolio within the OTD process. Ensuring all day to day customer related activities are dealt within a courteous, accurate & timely manner and adhering to current business standards. Main tasks: Manage the customer relationship for Gold customers, driving collaborative ways of working to deliver efficiencies. Manage escalations for complaints/ disputes, handle specific requests and issues and ensure customer satisfaction. Drive and manage the Customer Innovation project agenda for the assigned customer portfolio.
How you will contribute
You will:

• Responsible for E2E OTD performance, one-stop-shop for Gold Customers
• Participate in regular Gold customer meetings e.g. to review service levels as well as Customer Innovation / CI project agenda
• Responsible for the coordination of an efficient order execution with focus on promotion quantities, bottlenecks and quotas
• Responsible for an efficient communication with customer's supply chain
  Vendor Managed Inventory or Implants (where applicable)
• Identify and analyze potential process optimization "order to delivery" and initiate / implement respective improvement projects
• Monitor and ensure stock availability particularly of new products, seasonals, limited editions in bottleneck situations and close checks on customer requirements (shelf life rules, delivery days)
• Order and delivery optimization
• Proactive order management in bottleneck situations
• Complaint management (escalations, approvals)
• Proactive offering of BBD endangered products
• Cooperation with KAM, KAM assistant, Regional Field Managers and Field rerpresentatives and Finance stakeholder and also with Customers.

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Temporary (Fixed Term)
Customer Collaboration (CLD)
Customer Service & Logistics