Customer Care Advocate GLP - Central NY & Cary NC 3.5.25

Description and Requirements
Global Customer Service and Operations serves MetLife's customers around the world, fulfilling their servicing, underwriting, policy administration and claims needs. We are guided by our purpose, putting the customer at the center of everything we do.
And, just like our customers are at the center, so are our people. We strive to make sure our employees are heard, valued, and inspired to progress. We believe when all of us with our unique backgrounds, skills, perspectives, and voices come together; even more is possible.
As a leader in insurance, MetLife never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to:

• Competitive compensation at $20/hour.
• Paid training.
• Dental, medical & life insurance.
• Retirement plans including 401(k).
• Paid time off.
• Paid overtime.
• Programs designed to strengthen and reward your performance.

J ob Title
Customer Care Advocate
Location
Central New York & Cary NC - Virtual. New Hires must live within a commutable distance of Oriskany NY or Cary NC.
The Opportunity
Are you someone that enjoys problem solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for you: We are actively hiring Customer Care Advocates for our Global Customer Solutions and Operations (GCSO) contact center team, starting on March 5th, 2025.
After successfully complet in g our virtual tra in in g , you will jo in o ur Group Life Products department as a Customer Care Advocate. Our Customer Care Advocates handle in bound customer service in quiries via the telephone and resolve complex customer issues. In this role, you will service customers regard in g new or exist in g life in surance policies available to them through their Employer. You will educate customers on how their life in surance policy works, research customer in quiries, break down bill in g details , discuss underwrit in g requirements, make changes to the policy such as change in beneficiary, coverage amounts, bill in g methods, etc.
Our successful candidates will leverage effective listen in g skills, ability to multi-task, diligence, strong curiosity, and a s in cere desire to ensure that every customer experience is exceptional.
With an understand in g of the customers' needs and wants and a focus on deliver in g solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do bus in ess with us. This is a full-time virtual position ; however, you must be with in a commutable distance of our office .
How You'll Help Us Build a Confident Future ( Key Responsibilities)

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.

• Complete paid training, in-office for a designated period of time (March 5th to May 13th). Candidates must be available for the full duration of training.

• Must adhere to strict start/end times. Position will be virtual (within a commutable distance) after successful completion of training.

• Attend required office visits at least once a month at the direction of leadership, including for monthly events, training, meetings, etc.

• Work required shift during hours of operation between 8:00am - 11:00pm ET Monday through Friday.
• Must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and the business' bidding process.

• Consistently meet or exceed key performance indicators.

What You Need to Succeed (Required Qualifications)

• Strong computer/keyboard skills.

• Ability to navigate between multiple computer systems, monitors, and applications simultaneously.

• Quickly grasp information and efficiently solve customer questions and challenges using strategic thinking.

• Communicate complex verbal and written concepts succinctly and clearly.

• Strong ability to multitask, navigate business procedures and problem solve.

• Pay close attention to details, and account for details that may be overlooked.

• Ability to prioritize and manage time effectively.

• Demonstrate empathy and active listening to others.

• High School Diploma or GED.

What Can Give You an Edge (Additional Skills)

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

• Higher education or professional certification.

• Insurance or financial service industry experience

• Prior call center experience.

Business Category
Global Customer Service & Operations
Number of Openings
7
At MetLife, we are lead in g the global transformation of an in dustry we've long def in ed. United in purpose, diverse in perspective, we are dedicated to mak in g a difference in the lives of our customers.
The salary range for applicants for this position is 41,600 to 43,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
41,600 to 43,000