Customer Business Manager - 7 Eleven

Posted 2 Days Ago
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Manggahan, Pasig, Eastern Manila District, National Capital Region
Mid level
Other
The Role
The Customer Business Manager at Unilever leads the execution strategy for assigned accounts, overseeing a team of account executives. Key responsibilities include developing customer plans, engaging with top management, delivering growth programs, managing customer profitability, and training account managers. The role requires excellent stakeholder management and data analysis skills.
Summary Generated by Built In

Context & Main Purpose of Job  

This role will be responsible to lead and develop the Total execution strategy for

the assigned Modern Trade customer/account. They will oversee a team of account executives in delivering both Head Office Category Management and execution in the operations aspect of the business. 

Key Responsibilities / Focus Areas: 

  • Develops customer and channel specific plans with cross functional partners from Trade Marketing team, Brand Team, and Operations Team (from ideation, sell-in, on-time and in full execution, and post-activity evaluation.) 
  • Work closely with Category, Channel Marketing, Supply Chain, and other cross functional partners to ensure that KPIs and activities are implemented on time and in full 
  • Customer engagement with Top Management and Key DMUs through business reviews, and key partnership occasions to further build business and relationship. 
  • Demonstrate exceptional interpersonal skills to and has the ability to negotiate both strategically and tactically in an agile fast paced channel. 
  • Collaborate closely with stakeholders to grow the category and drive insight-selling backed-up by data to ensure on-time response to market trends and needs. 
  • Deliver growth generating programs through understanding of shopper, category, and market needs. Effectively analyze the data (internal and external) and to provide data-driven insights and actions. 
  • Ensure omni-perfect store basics such as shopper-centric availability and replenishment, elevated visibility & merchandising, and effective & exciting activations. 
  • Manages customer profitability as well as A/R through efficient budget management and regular reconciliation. 
  • Build capabilities and train the Key Account Managers. 

Qualifications:

  • With 4 to 6 years of experience in key accounts management or modern trade accounts 
  • Excellent stakeholder management, customer management and interpersonal skills 
  • Proficient in MS Office apps such as Excel, Powerpoint and Word. Can do data analysis and present to stakeholders. 
  • Must be agile and self-motivated with an unrelenting growth mindset 

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Top Skills

Excel
The Company
HQ: London
155,459 Employees
On-site Workplace
Year Founded: 1872

What We Do

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.

Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

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