Job Description
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.
As Customer Application Specialist (CAS) in our Life Science & Diagnostics division group, you will support our customers in Pathology laboratories. We provide timely and high-quality diagnosis within cancer diagnostic through trusted answers and insights that advance the quality of life. This is an exciting opportunity to work in a field-based role as a member of the Italy Customer Application Specialist (CAS) team, supporting Field Sales in the Pathology & Healthcare setting.
Your key responsibilities will include:
• Collaborate with the Sales and Marketing organizations in the promotion of products.
• Provide in-field pre-sales technical support to Italy Sales Representatives to ensure high value sales are progressed, including Customer Facing Team technical visits, on-site demonstrations, workshops, and tender support.
• Provide post-sales support to the customer, including onsite instrument and product training, validation support, optimisation / adaptation of products to customers’ needs, on-going technical support and customer care.
• Participate in Clinical Sessions with Pathologists reviewing slides on demonstrations or for technical troubleshooting.
• Report the result of actions (trainings, demos, and technical support) to CAS Manager.
• Drive seminars and special training for customers (technician, pathologists, others lab stakeholders).
• Help build customer relationships and to maintain customer satisfaction and loyalty.
• Assess competitor activity whilst on customer sites and to report back to the Sales Management Team.
• Collaborate and support the Customer Technical Support Team / Remote Service Engineer (RSE)
• Handle customer complaints and inquiries in collaboration with local sales, service, and RSE in compliance with the global complaint handling process.
For this role, you will be working remotely combined with regular travel to customer sites in the North of Italy, and especially the Lombardia, Piemonte and Veneto regions (a company car will be available to you).
Qualifications
We are looking for an individual with the following background:
• University degree in Biology, Biomedical Science, Biotechnology, Biochemistry or similar
• Significant hands-on experience with H&E/primary/special staining, immunohistochemistry and/or ISH
• Great knowledge of pathology workflows
• Full proficiency in Italian and good level of English
• IT/Computer literacy
• A valid driving license
• Previous experience in an Applications / Technical role around similar solutions is desirable but not essential.
On a personal level, you are proactive, outgoing, customer and quality oriented. You enjoy working both autonomously and as part of a team. You have great communications and interpersonal skills to interact with many internal and external partners. Whilst being flexible and adaptable, you have also strong planning and organizational skills.
What we offer:
• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance…
• A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
We will make sure you get all the training and development opportunities you need to become the best in your field.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Sales
Top Skills
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
