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At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
The Customer and Market Researcher conducts primary and secondary projects to assist and further develop the market and customer research functions within Constant Contact. This role will be crucial in enhancing decision-making across the business and establishing replicable testing practices. The ability to quickly develop and execute research projects and strategies to match shifting business needs will be critical to the success of this role.
This can be an in-person or remote position. However, you are also welcome to work in any of our established offices in Boston, MA, Gainesville, FL, or Loveland, CO.
What you’ll do:
- Responsible for independently conducting research projects from start to finish, including research design, analysis, report building, and dissemination of the core insights. This can stretch across all three research verticals: customer research, market research, and competitive intelligence.
- Independently conduct complex quantitative in-depth market, customer, and competitor analysis ranging from regression analysis to cluster analysis
- Independently conduct competitive and syndicated research analysis, including reviewing competitor SEO/SEM, investor reports, and compiling outside data deliverables
- Independently conduct rigorous qualitative research, including IDIs, focus groups, and diary studies
- Translate data into actionable insights, create reports, and present research findings to senior leadership
- Tie analytics and research data to business KPIs, proving and showing predictive and causal behavior to inform business strategy
- Become a key point of contact for stakeholders and teams, as well as become the subject matter expert for our target audience
- Lead and manage larger multi-person research projects, ensuring that deadlines are hit, tasks are appropriately delegated while also contributing to the research process, including developing screeners, questionnaire writing, data analysis, survey programming, qualitative interviews, etc.
Who you are:
- Bachelor’s degree, ideally within the marketing, business, economic, or social science fields. Master’s degree preferred.
- 5+ years of work experience in market or customer research, marketing, data analytics, competitive intelligence, consulting
- Knowledgeable in statistics and statistical software (i.e. Excel,DisplayR, SPSS, SQL). and is comfortable with conjoint analysis, max diff, chi-squared testing
- Knowledgeable of survey research and best practices and survey software (i.e. Alchemer, Qualtrics)
- Self-starter with the ability to function well independently and in collaboration with stakeholders under tight deadlines while tackling complex problems
- Must be an excellent communicator with strong presentation and data visualization skills with an ability to distill complex information to a variety of stakeholders
- Curious and independent thinker
- Background working in SaaS environment preferred.
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency - All Full Time Employees
$80,400—$100,500 USD
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Top Skills
What We Do
At Constant Contact we exist to help the small stand tall. Team CTCT’s work empowers small business owners and nonprofit leaders to follow their passions and grow their businesses. We’re all about delivering success for our customers and our people.
Our culture revolves around connection: we connect our customers to the tools they need to grow and succeed, and we build strong relationships with each other so that everyone feels included, supported, and heard. We close the gap between what is and what can be through innovation and advocacy, and we do it all with a deep sense of integrity. When you’re at Constant Contact, you’re connected to people and resources that help you take the next step.
Why Work With Us
At Constant Contact, we're all about making a real impact. That's the heart of what we do, and it's why we love coming to work every day. Plus, we offer some pretty sweet benefits and perks. But the best part? It's the people. We've got a fantastic team who support each other, and we're big on providing growth opportunities.
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