Customer Acquisition Specialist

Every product needs a caretaker who takes it from design and development to an anticipated audience with the same amount of sweat, love, and attention that has gone into it for several months behind the scenes. Today, we are searching for that special person as a Customer Acquisition Specialist who can help us take Mamo Business to those who need it.

Sales is about communicating a promise to people through honesty and empathy. It is the first human interaction between Mamo Business and those whose problems it will solve. It’s a chance to inform, inspire, and change a region and culture for the better, and it involves very little in the way of shouting or yelling but rather showing and serving. It’s a unique opportunity to connect people to products that will give them back their time and peace of mind.

Ready to take on the challenge? Read on and apply below 👇

Why you’ll love working here

• Startup environment that’s big on individual responsibility and leans on process and automation.
• We’re big on culture. Work with stunning, supportive product, design, and engineering teams on problems that matter.
• You will be learning and growing all of the time. From business, product, and design to engineering, you will be learning from a world-class team that is caring, kind, and empathetic.‍
• Mamo has the potential for a wide-reaching impact. Mamo is taking on the challenge of bringing about a new era of financial inclusion that begins close to home by providing access and experiences that make sense. That means you will never be bored.

What you will do

• Take charge of our inbound sales queue, efficiently handling incoming inquiries from potential customers. Promptly respond to inquiries via various communication channels, such as phone, email or CRM tools.
• Effectively manage and update the sales pipeline CRM systems, including Pipedrive and Apollo. Leverage these tools to track and organize customer interactions meticulously, monitor the progress of potential deals, and ensure that no opportunity falls through the cracks. 
• Engage with potential customers to understand their business and specific needs. Ask insightful questions to determine how our products, or services can effectively address their challenges and goals.
• Conduct virtual product demonstrations and presentations to showcase the value and benefits of our offerings. Effectively communicate how our solutions align with the potential customer’s needs.
• Assume responsibility for meeting and exceeding individual sales targets and objectives, including setting clear performance goals, developing strategies, and consistently evaluating progress to ensure that targets are met or exceeded.
• Develop a deep understanding of Mamo’s product offerings, enabling you to tailor solutions to match the unique requirements of potential customers.
• Utilize your strong sales skills to guide potential customers through the sales process, addressing any objections or concerns. Persuasively present the value proposition and benefits to close deals successfully.
• Lead the inbound sales process from beginning to end with a consultative approach leveraging Mamo’s Sales Playbook.
• Utilize Mamo’s comprehensive suite of products to identify and provide customers with the best opportunities. Your in-depth knowledge of Mamo’s offerings will be instrumental in tailoring solutions that align with customers’ specific needs and goals, ultimately enhancing their success. 
• Share insights from customer engagements with the product team and sales leadership. 
• Help collect and screen documentation from prospective customers in coordination with the compliance team.

What we’re looking for

• You possess 2 to 4 years of experience in direct sales.
• You have experience in the fintech space.
• You have exceptional written and verbal communication skills.
• You possess an innate ability for organization and structure, such that these skills come as second nature to you.
• You have exceptional skills and proficiency in CRM and tools (like Pipedrive and Apollo), and showcase a solid ability to manage and optimize these platforms to their full potential.
• You enjoy multitasking and working in a fast-paced environment, you demonstrate flexibility in completing priorities.
• You have a good understanding of the sales process and an ability to drive conversations with customers.
• You have a strong command of the English language. Arabic is a big plus.