Custody Operations - Client Service Associate

Job Description
Are you ready to elevate your career in financial services? Join J.P. Morgan's Custody Operations team as a Client Service Associate, where you'll be at the forefront of delivering world-class service to our clients. This is your opportunity to work with a global leader, engage with diverse clients, and drive operational excellence. Be part of a team that values innovation, client satisfaction, and professional growth.
As a Client Service Associate in the Custody Operations team, you will serve as the first point of contact for all post-trade activities in the Global Custody business. You will manage client queries, build strong relationships, and ensure superior service delivery. This role offers you the chance to leverage technology and data analysis to enhance client experiences and streamline workflows. You will collaborate with Client Service Account Managers to resolve complex issues and drive continuous improvement.
Job responsibilities:

• Be responsible and accountable to handle end to end query resolution raised by clients. These queries will include, but not be limited to Settlements, Corporate Actions, Tax and Income. Involved in detailed discussions/handholding.
• Build strong relationships with clients to understand their behavior and requirements.
• Partner with client service account managers in analysis of service requests and service delivery Issues as well as any daily activities that may impact client satisfaction. Attend client meetings.
• Analyze client transactional data, identify trends, behaviors, key risk and control metrics; present data metrics to business stakeholders and support client interactions.
• Leverage technology, automation intelligent (AI) and digital tools to identify and deliver client and operational efficiencies.
• Partner with client service account managers in analysis of service requests and service delivery Issues as well as any daily activities that may impact client satisfaction.
• Monitoring and resolution of risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact.

Required qualifications, capabilities, and skills:

• Bachelor's Degree in Finance, Economics, Business, or relevant disciplines
• Minimum of 5 years' experience in Trade Management, Cash, and/or Asset Servicing with a Custodian or Prime Broker with a focus on client service and operations related responsibilities
• Strong focus in client service management, communication, and delivery
• Ability to work closely with business partners and interact with all staff levels
• Ability to be flexible, follow tight deadlines, organize, and prioritize work
• Strong analytical and problem-solving skills, taking initiative to drive change and enhance controls
• Ability to manage through a changing business landscape
• Maintain a control focused agenda, and a thorough understanding of program/project risk
• Anticipate issues and proactively drive initiatives to ensure results
• As this role will have regular client facing involvement and engagement with senior staff in all areas of Securities Services, you must be confident, articulate and able to represent J.P. Morgan in front of clients. Strong oral and written communication and presentation skills are required.
• Self-starter and ability to learn quickly

Preferred qualifications, capabilities, and skills:

• Proactive in identifying and escalating issues
• Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody
• Extensive knowledge of financial markets and instruments, both domestic and global
• Comprehensive understanding of Global markets
• Proficiency in Asian language skills, such as Bahasa Malaysia, Mandarin, and/or Thai will be an advantage to communicate and deal with clients in Malaysia, China, and Thailand

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.