CSM Team Leader (Enterprise)

Superside is expanding its Customer Success team and looking for an experienced CSM Team Lead with deep expertise in the marketing domain to manage a team of Customer Success Managers supporting Enterprise customers like Vimeo, Reddit, Figma, and Novartis.

At Superside, Customer Success goes beyond account management - it’s about driving strategic value for our customers and ensuring they maximize the potential of AI-powered creative services. With these services, we help customers drive revenue, gain efficiencies, and develop new organizational capabilities. If you have strong business acumen, a customer-centric mindset, and love to enable teams, this role is for you. 

What you'll do:

• Own and deliver on key priorities for your assigned portfolio of Enterprise customers.
• Engage with and advise senior stakeholders, driving adoption and strategic alignment.
• Act as a trusted escalation point, ensuring customer challenges are resolved effectively.
• Gather and synthesize customer feedback to improve Superside’s services and processes.
• Enhance the customer journey, identifying opportunities to improve experience and value.
• Provide clear direction and alignment, ensuring your team operates with focus and purpose.
• Coach, develop, and empower CSMs through structured L&D and hands-on mentorship.
• Foster a high-performance culture, setting clear expectations and managing performance.
• Ensure the team meets financial and operational targets, driving retention and expansion.
• Identify and execute operational improvements that optimize team effectiveness.

What you'll need to succeed:

• 10+ years of experience in Customer Success, Account Management, or a related field in Creative/Ad Agencies, MarTech, or GTM SaaS.
• Proven Enterprise customer management experience, with deep knowledge of marketing strategy and execution in large organizations.
• 3+ years of people management experience, leading and developing high-performing teams.
• Passion for enabling both customers and teams, driving engagement and impact.
• Strong active listening and discovery skills, with a solution-oriented mindset.
• Structured problem-solving skills, balancing multiple (sometimes conflicting) priorities.
• Strong business, operational, and analytical acumen, with a strategic approach to decision-making.
• High emotional intelligence, particularly in change management and stakeholder engagement.
• Exceptional English communication skills, with the ability to present ideas, influence stakeholders, and build trust at all levels.

Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.

Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:

- A global community of 200+ best-in-class creatives working from more than 60 different countries

- Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy

- A high-pace, high-energy, and high-performance environment

- Trusting, ego-free, and truth-seeking team members

- Pioneering the future of work with a fair, friendly, and supportive community. We’re pretty proud of this one

- The opportunity to build an international career through creative mentorship from top design leaders. We - grow, you grow

- Work closely with leading global brands on a wide variety of creative projects. We’re talking about Amazon, Meta, Twitch, LVMH, Puma, Shopify, and others

About Superside

Superside is a revolutionary way for businesses to get good design done at scale. Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.