CS Operations Associate (SFDC)

Org: Suki.Ai 

Position: Customer Success Business Operations Associate (SFDC)

Location: Bangalore 

What we want to accomplish and why we need you

Suki is creating a new category in the health tech space – the digital assistant for physicians. We are going to be the voice user interface for healthcare. What does that mean? Currently, doctors use their electronic medical record (EMR) system to track patient encounters. These systems can be hard to navigate and very time consuming to manage. Time that doctors would rather have to spend with their patients. This is the problem we’re solving right now: Doctors that use Suki today spend over 50% less time on administrative tasks than they did previously and we’re striving to do even better.We are building Suki by spending time with our customers to understand features that will truly make their lives better. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine and even how medicine is practiced.

What will you do everyday?

As a Customer Success Business Operations Associate you will be responsible for supporting internal teams cross functionally with data entry and reconciliation, maintaining process and finding paths of improvements, and other administrative tasks. Your role will be multifaceted and support multiple elements of the user journey. As a startup, we are maturing our processes as we scale and grow rapidly. You will be responsible for taking a thoughtful approach and driving process improvement efforts around internal process documentation management and Salesforce management, and identifying opportunities to increase efficiency to help us execute flawlessly. You will also support our Sales and Marketing Operations teams to ensure CRM accuracy for forecast and utilization reporting purposes.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Presence and Communication: verbal communication skills both internally and externally with professionalism in person, and virtually. 
• Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
• High-Accountability: You can be counted on to consistently deliver high-quality work.
• Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our SOP documentation.
• Data Entry: You have the ability to parse information from multiple sources, and accurately enter information into correct corresponding fields.

Requirements:

• Strong written and verbal communication skills
• Ability to think critically, prioritize effectively and communicate expediently
• Creative problem solving skills
• Enthusiasm for enhancing and scaling processes
• Proficient in Microsoft Office & Google Suite
• Fantastic organizational skills and great follow through on tasks with attention to detail
• Growth mindset to learn new skills in a fast paced environment

Preferred:

• Previous experience working in a start-up environment 
• Familiarity with CRMs (e.g. Salesforce)
• Familiarity with Confluence and Tableau

Working at Suki:
Our hybrid model offers the perfect balance of in-office collaboration and remote flexibility which includes three days in the office and two days work from home.The role is located in Bangalore and will require working from office three days a week