Crypto Support Engineer - Bullish DE

The Bullish Group has built an ecosystem focused on developing financial services for the digital assets sector through technology and investment businesses. These include: Bullish Exchange - digital asset trading services that utilize central limit order matching and proprietary market making technology to deliver deep liquidity and tight spreads within a compliant framework. The business is licensed by the Hong Kong SFC, German Federal Financial Supervisory Authority (BaFIN), and the Gibraltar Financial Services Commission. Since its launch in November 2021, Bullish Exchange has surpassed US$1.1 trillion in total trading volume, with 2H 2024 volume exceeding US$2 billion per day. Bullish Capital - an investment company which offers strategic capital, industry expertise and an extensive network of resources to support initiatives that connect conventional finance with the revolutionary possibilities of the digital economy. CoinDesk - an award-winning media, events, indices and data business servicing the global crypto economy. 

Reports to:

Director, Technology Operations

As a Support Engineer, you will have hands on experience working with the latest cloud technologies and blockchain platforms. It requires someone that not only has strong technical ability, but a strong understanding of the finance industry and trading lifecycle. You will work closely with the product and engineering teams, as well as customers, to help build a world class regulated exchange.

Responsibilities

• Part of a 24x7 operations team responsible for service availability and operations execution and management. 

• Monitor system availability, latency, data integrity, capacity and overall health.

• Effectively escalate service outages and drive incident management processes.

• Track transactions throughout the trade lifecycle by reviewing system logs. 

• Respond to Helpdesk queries related to system or business transactions. 

• Channel product / feature related queries to the product development teams.

• Post-execution for trade processing, settlement, reconciliation and reporting functions.

• Identification, investigation and resolution of errors, discrepancies and queries promptly to ensure timely settlements. 

Qualifications

• Bachelor’s degree or equivalent work experience. 

• 3+ years of relevant working experience with a strong technical and operational background. 

• Experience in fintech, blockchain industries is preferred, preferably within a financial context.

• Experience working in a cloud environment (AWS or GCP). 

• Must be able to multitask, problem-solve and have great attention to detail.

• Team orientated with ability to take ownership of the operations function and prioritize effectively. 

• Comfortable working with Linux/ Windows operating systems to be able to view and interpret transaction/ system logs. 

• Analytical and able to problem solve logically. 

• Excellent written and verbal communication skills to handle multi-party, complex issues spanning technical and business domains.  

Preferred Qualifications

• Work or exposure to cloud native technologies. 

• Exposure to Kubernetes, helm, containerisation, dockers. Automation using Hashicorp Terraform and Ansible. 

• CI/CD tools like GitHub, buildkite, and Octopus. 

• Familiarity with CDN technologies, VPN , cloud based authentication, WebAuthN, Istio, Anthos, general load balancing, DNS, WAF, DDoS, OWASP top 10 vulnerabilities. 

• Monitoring/tracing tools like DataDog, Prometheus, Grafana. 

• Messaging products like Fix, Kafka and RabbitMQ.

Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.