Position Overview:
The Principal CRM Solution Lead is instrumental in driving the department’s strategic and tactical direction for Insulet’s NA Salesforce Platform from a functional design perspective. Working closely with the E2E organization, the successful candidate will be a hands-on leader of the North America (NA) CRM functional architecture for key strategic processes. As the key team leader, the successful candidate will collaborate with business stakeholders to focus on process, design, user experience and requirements related to the Insulet Salesforce ecosystem. Then, the responsibility will shift to building and continually evolving our NA CRM by delivering high quality solutions that align to Insulet’s strategic goals. The technology stack will primarily be maintained by our Dev Ops department, but the CRM team will partner closely with DevOps to maintain and improve the platform.
Responsibilities:
- Understand how the various business process stakeholders use Salesforce to deliver solutions that empower the user base by supporting current functionality of the Salesforce application.
- Develop Salesforce implementation roadmaps for the Customer Experience stakeholders by leveraging analytics, user feedback, and general industry data to drive feature decisions and CRM strategy.
- Leverage the Lightning, Communities, and Health Cloud Platform to design stronger, better solutions that are stable and scalable.
- Influence business and technical grooming for requirements and managing the end solution optimizing Salesforce capabilities by mapping functional requirements to Salesforce.com features and functionality.
- Demonstrate expertise in LWC, Flows, Process Builder, UI Configuration, managed packages, creation and refinement of complex data models, business process automation and other custom functionality.
- Consistently evaluate Salesforce ecosystem tools and understand the Salesforce product offerings and methodologies to bring in new capabilities that improve processes and enhance cross-functional collaboration.
- Be a coach and mentor to the Customer Experience team for disseminating best practices on solution positioning and delivery.
- Partner with the Architecture Review Board, CRM Center Of Excellence, and DevOps team to manage the day-to-day running of the Salesforce.com platform.
- Develop the 360-degree functional view of everything occurring within the various CRM programs at Insulet.
- Communicate and collaborate to promote strong partnerships across the Customer Experience organization and between IT and business stakeholders.
- This role is responsible for collaborating on, maintaining, and adhering to platform governance models
Education and Experience:
- Bachelor’s Degree and/or equivalent combination of education and experience.
- Certifications in Salesforce.com will influence the hiring team for this position.
- At least 4 years of experience leading a technical team.
- At least 2 years’ experience working in the Life Sciences industry preferably with Pharma or Medical Devices.
- Preferred experience with Salesforce Communities (Experience) and Health Cloud.
- Strong understanding of Salesforce.com capabilities, processes, and capabilities in a regulated industry such as Medical Device.
Skills/Competencies:
- Experience leading solutioning efforts for multiple initiatives simultaneously.
- The ability to envision and communicate the solution and guide teams through the implementation.
- Strong team leader in both a direct and matrix organization.
- Strong Understanding of Life Sciences regulatory influences including but not limited to GDPR (PII), GxP and Systems Validation.
- Exceptional ability to collaborate and negotiate with peers and senior leaders.
- Competence in SAFe Agile framework and the tool sets required for process implementation, particularly the Atlassian suite with JIRA, JIRA Align and Confluence.
- Management of inter-departmental business requirements and translating them to actionable development tasks.
- Strong leadership skills as it relates to organizing a team, aligning with other business leaders, preparedness, and ability to lead by example for his/her team.
- Excellent communication, writing, influencing, and negotiating skills are critical.
- Positive, results driven, rational, logical, team player.
NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-remote
Additional Information:
The US base salary range for this full-time position is $148,200.00 - $222,300.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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What We Do
Insulet Corporation, headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. Founded in 2000 (NASDAQ: PODD), Insulet operates with a customer-centric focus to supply high-quality products and expand the use of insulin pump therapy. Omnipod products are now available in 20+ countries around the globe.
HIRING SCAM ALERT
Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:
• Insulet will never interview a candidate over RingCentral, similar messaging apps or social media (i.e. Google Hangouts, WhatsApp, Facebook Messenger, etc.), or via text message.
• Insulet will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Insulet will never provide excess money to an applicant and ask the applicant to write a check for repayment.
If you have any doubt about a job offer or any other communication purporting to come from Insulet, please reach out to us directly at 978-600-7000.
If you receive any type of communication on behalf of Insulet that seems inappropriate or suspicious, please report this activity to: www.iC3.gov or www.stopfraud.gov
