We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets.We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let’s start with the role
The CRM Executive plays an important role in developing and implementing strategies to enhance customer engagement, retention and satisfaction. They also collaborate closely with other teams across marketing, operations, trading and gaming—both locally and internationally. Additionally, they leverage their expertise to drive customer loyalty and maximize the lifetime value of our customers.
As CRM Executive you will:
- Plan, track and coordinate all the CRM campaign implementation using JIRA software;
- When necessary, implement new setups or modify existing configurations in various CRM tools (Pandora, Iris, Back-office, Optimove, etc.);
- Collaborate with internal departments and external partners to ensure the timely delivery of necessary CRM assets for campaigns;
- Perform quality assurance checks on CRM communications, campaigns, and on site content;
- Support and assist in the management of sportsbook and gaming lobbies, by monitoring promotional content on site, such as banners, stories, promotion pages and ensuring alignment with strategy;
- Keep track of competitors' Marketing & CRM campaigns, new products, and communications.
What you’ll bring:
- Minimum of 1 year working experience in a CRM B2C role, ideally in the online gaming industry;
- Good understanding of CRM campaign planning and strategic approach to KPIs improvement;
- Previous knowledge and experience with CRM tools;
- Strong analytical skills and knowledge of Excel ( data-appropriate charts and formulas);
- Proficiency in Romanian and excellent command of English;
- Great organizational, planning and prioritization skills, with strong attention to detail;
- A team player with a positive attitude;
- Customer-oriented mindset;
- Sports knowledge and interest in sports and casino would be a plus.
Kaizen Gaming Perks
- 🕑 Hybrid way of working
- 🏃 A buddy will support you with your onboarding
- 💸 Competitive pay and bonus scheme
- 👩⚕️ Private health insurance for you and your family
- 💰 Monthly meal allowance
- 🤸 Multi-sport card
- ⭐Developmental 360° feedback framework
- 📚 Unlimited access to Udemy & continuous training
#LI-Hybrid
#LI-DK1
#LI-PROMOTE
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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Top Skills
What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
