CRM Development Lead

Posted 6 Days Ago
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Auckland
Senior level
Design • Appliances • Manufacturing
The Role
The CRM Development Lead is responsible for designing, developing, and implementing scalable CRM solutions. This role involves collaborating with business stakeholders, defining technical architecture, ensuring code quality, and managing data integrity while leading a development team and promoting best practices.
Summary Generated by Built In

The Role

The best innovators don’t just understand technology, they understand people.

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.

About the Role

The CRM Development Lead plays a crucial role in driving the design, development, and implementation of scalable and innovative CRM solutions that enable organizations to enhance customer relationships, improve operational efficiency, and achieve business growth objectives.

In this pivotal role, collaboration with business stakeholders to understand strategic goals and translate them into CRM system requirements and architectural designs will be the key. You’ll define technical architecture, including data models, integrations, workflows, and security measures, ensuring alignment with business processes and scalability requirements. You’ll also evaluate CRM platforms and technologies, recommending solutions that best fit the organization's needs.

As part of the leadership team, you will provide guidance and mentorship to the CRM development team, promoting technical excellence, best practices, and adherence to architectural standards. You will also drive the development of a positive and collaborative team culture, effectively allocating resources, managing workload distribution, and monitoring team performance to ensure successful and timely project delivery.

Your responsibilities also include:

  • CRM Customisation & Integration: Lead the customisation, configuration, and integration of CRM solutions with enterprise systems.

  • Code Quality & Leadership: Ensure high-quality code through reviews, standards, and provide technical mentorship to the team.

  • Data Management & Compliance: Oversee data migration, integrity, security, and ensure compliance with regulations.

  • Testing & Stability: Define testing strategies and collaborate with QA to ensure CRM reliability.

  • Innovation & Collaboration: Drive continuous improvement, align CRM development with business needs, and explore new technologies.

About You

  • Bachelor’s degree in information technology, business administration, Project Management, or a related field.

  • 5+ years of proven experience in delivery management, leadership, customer success experience and product delivery preferably in a technology or SaaS environment.

  • Strong project management skills, with the ability to lead complex projects and multi-disciplinary teams to successful outcomes.

  • Exceptional communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders.

  • Strategic thinking and problem-solving abilities, with a focus on driving results and delivering value to customers.

  • Knowledge of CRM platforms and technologies, agile methodologies, and customer success best practices is a plus.

Join Our Journey

Along with a competitive salary, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover, access to our superannuation scheme, our subsidised staff café, and free car parking when you are on-site. 

All this, coupled with great leadership and backed by a world leading heritage brand that is consistently ranked as one of New Zealand’s most Trusted Brands… year after year.

https://www.trustedbrands.co.nz/

#LI-LC1 #LI-hybrid

Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Top Skills

CRM
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The Company
Auckland
2,159 Employees
On-site Workplace
Year Founded: 1934

What We Do

Fisher & Paykel Appliances designs, manufactures & markets a range of innovative household appliances developed with a commitment to technology, design, user-friendliness & environmental awareness.

We have been designing products since 1934 & have grown into a global company operating in 50 countries, manufacturing in Thailand, Mexico, China and Italy. Our design heritage is founded on a pioneering spirit & a culture of curiosity that has challenged conventional appliance design to consistently deliver products tailored to human needs.

For us, legacy is about looking to the future while ensuring what we develop today is aligned to the fundamental principles of sustainable design. We are committed to ongoing research and development. Our culture is one of open innovation, which allows people to work collaboratively to find insights & ideas that connect with our customers & respect our planet.

Fisher & Paykel Appliances Ltd includes other subsidiary companies. Dynamic Cooking Systems Inc, in the USA specialises in outdoor & indoor cooking products some of which are now available in Australia & NZ, & Fisher & Paykel Italy specialises in European cooking products.

Privacy Policy: www.fisherpaykel.com/privacy

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