Crisis Response Case Manager

Provides intensive, goal directed services to support individuals who have a mental health crisis and substance use problems result in the need for crisis stabilization. The team works closely with all Horizons clinical and community partners to provide services at a higher level of intensity or frequency with the goal of community tenure by the consumers.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
This position will require crisis management response to 5 counties in our catchment area during the evening and nights. This position will work in tandem with a secondary response person as a teammate.

Essential Functions:

• Triage crisis response calls

• Provides person-centered case management utilizing identified and accepted methods to remediate symptoms of mental illness and/or improve emotional and functional well-being

• Provide crisis stabilization services to individuals experiencing a mental health crisis in the community or while they are in the Crisis Stabilization Unit (CSU)

• Conducts trauma-informed risk assessments as needed with the guidance of a Qualified Mental Health Professional to address safety concerns

• Collaborates with community partners, caregivers, family members, physicians and other treatment providers regularly until the crisis episode is complete

• Support consumer achieve treatment goals, coordinate with collateral contacts, medication education, crisis management, prompt client to complete daily living activities, monitor client one to one for safety or as needed

• Participates in care coordination services with providers to request and arrange services; coordinate and monitor services rendered.

• Create and initiate plans to ensure clients attend mental health appointments

• Work towards successful reintegration of consumers back into their home, community, school and outpatient/community mental health services

• Schedule to include working 4 or 3 days per week with 3 or 4 days off at 12 hours per shift. Shift will include evenings, overnights and possibly weekends. FT position will be on site for the duration of their shift, while PRN position will be the same hours but on-call. PRN staff can be called in as needed for the duration of their on call hours. 

• Complete all required documentation in a timely and accurate manner as defined by the agency.

• Other activities as assigned.

Minimum Knowledge and Skills Required: 

• Familiarity with Community Mental Health services

Preferred Knowledge and Skills Required:

• Two years’ experience working with adults or children in a health or education related field. 

Required Behavioral Skills:

• Integrity:

  • A personal presence which is characterized by a sense of honesty and the willingness to do the right thing

  • The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System

• Compassion: 

  • A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact

  • Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.

• Accountability: 

  • Demonstrated track record of ownership of situations, projects and issues

  • Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.

• Respect:

  • Demonstrated ability to collaborate with a diverse population

  • Treat all internal and external customers with a positive, proactive service orientation

• Excellence: 

  • Strong communication and presentation skills

  • Proven ability to think strategically but also must be able to lead day-to-day tactical processes

Minimum Education and Experience Required: 

• Bachelor’s Degree or equivalent years of work plus experience in a related field

• Must be 18 years of age and at least three years older than the youth

Preferred Education and Experience: 

• Bachelor’s degree in Social Work, Sociology, Psychology, or Special Education (with specialized training in human development and family dynamics).

• Three to five years’ professional experience in mental health services, crisis response, or a related field.

• Two years or more of experience working with educating and teaching clients about self-care, improving daily living activities

Required License/Registration/Certification:

• Employee must complete CPST Case Management on-line training, KHS on-line training, pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens.   Within 60 days of employment, the employee must have completed Adult Case Management training.

Valid driver’s license, insurance, and a dependable vehicle

We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.