OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.
We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.
About the job:
We are looking for a Credit Reporting Analyst to join OppLoans’ expanding and dynamic Compliance department! This role will report directly to the Manager of Compliance Assurance - Credit Reporting. The role will be primarily responsible for responding to direct and indirect disputes.
What you get to do:
- Resolve indirect disputes through the e-OSCAR system, a platform where credit bureaus will forward disputes sent to them to the data furnisher.
- Resolve direct credit reporting disputes received from the customer either by phone, email, or letter.
- Work with the company’s Training team to develop scripting for customer-facing agents and identify any areas for improvement.
- Determine root cause of disputes by collaborating with business unit owners across a variety of teams and functions.
- Work with representatives from major credit bureaus to determine if reported information is reflecting as anticipated.
- Assist in developing reporting on dispute trending for members of the company’s Leadership team.
What you will bring to the team:
- Bachelor’s degree required.
- 1-2 years experience reviewing sensitive information (customer documents, banking information), ability to navigate and review accounts, notate findings, and track information.
- Salesforce experience, knowledge of OppLoans’ internal systems and processes.
- Strong time management skills.
- Willingness to learn federal regulations under which OppLoans operates; primarily the Fair Credit Reporting Act (FCRA), as well as the Unfair, Deceptive, or Abusive Acts or Practices Act (UDAAP), Equal Credit Opportunity Act (ECOA), Truth in Lending Act (TILA), Fair Lending, Servicemembers Civil Relief Act (SCRA), as well as others as necessary.
- Attention to detail.
- Proficiency in GSuite and Microsoft Office.
- Adaptable to rapid change.
- Identifies areas of opportunity and improvement.
- Confident in their decision making/reasoning skills.
- Ability to multitask as well as assess and change priorities.
- Basic to intermediate knowledge of SQL.
- Knowledge of e-OSCAR system.
- Experience with the Metro 2 format
Total Rewards and Benefits:
At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.
OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
Compensation Range:
$46,792—$77,208 USD
EEO Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at [email protected].
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.
The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.
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What the Team is Saying
What We Do
OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. We have been an Inc. 5000 company for six straight years, a Deloitte’s Technology Fast 500™ for four consecutive years, and the seventh fastest-growing company in Chicagoland in 2021 as measured by Crain’s Chicago Business based on a five-year growth rate. We were listed on the Forbes America 2021 list of America’s Best Startup Employers and the Built In’s 2024 Best Places to Work in Chicago. OppFi maintains an A+ rating from the Better Business Bureau (BBB) and maintains a 4.5/5 star rating with more than 21,000 online customer reviews, making it one of the top customer-rated financial platforms online.
Why Work With Us
We pride ourselves on a collaborative company culture that allows our team members to show up as themselves. OppFi offers competitive salaries and great benefits like 401(k) matching, learning and development opportunities, and employee-led communities. We value team members who dream big, speak their minds, and are ready to make a difference.
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Employees work remotely.
OppFi is a remote-flexible workplace, meaning that team members have flexibility to work remotely and/or at the OppFi office located in downtown Chicago, depending on their role. Non-local employees are granted two annual trips to the Chicago office.
