Credit Middle Office - Quality Analyst

Job Description
Join our dynamic team as a Credit Operations - Quality Analyst, where you'll play a pivotal role in enhancing our operational excellence. Support International Private Banking and Private Banking America by ensuring compliance and driving continuous improvement. Be a key player in identifying process enhancements and fostering a culture of quality and innovation. Elevate your career with us and make a meaningful impact!
As a Credit Operations - Quality Analyst in Wealth Management, your role involves supporting management by reviewing business processes, identifying gaps, and handling ad hoc reporting tasks. You will focus on ensuring compliance with procedural and regulatory standards for International Private Banking and Private Banking America. Key responsibilities include identifying and communicating discrepancies, addressing root causes, and escalating issues as needed. You will contribute to continuous improvement by suggesting process enhancements and participating in quality improvement projects, while also managing internal communication and status updates.
Job Responsibilities

• Reviews quality of operations' work for compliance with procedural and regulatory requirements and standards.
• Communicates clearly any issues or discrepancies found during the quality review for correction.
• Identifies patterns and/or trends in results to address root cause.
• Contributes to the continuous improvement agenda by suggesting process and procedure improvement ideas as well as training and communication opportunities discovered from the quality review process.
• Follows up to ensure corrections are made in system or escalate as necessary to Credit Services management for resolution.
• Interacts effectively with varying levels throughout the organization
• Participates in projects related to quality improvement.
• Conducts peer work reviews, offers suggestions on process improvements, and takes ownership of internal communication and status updates to all involved parties.

Required qualifications, capabilities, and skills

• With bachelor's degree in relevant field with minimum 6 years prior experience in a related position.
• Ability to perform in a fast-paced environment.
• Can handle multiple tasks through effective prioritization.
• Understands credit concepts, derivatives, foreign exchange and participations/syndications and credit legal issues.
• Can be able to quickly determine sensitivity to business risk.
• Has prior exposure to traditional credit products and traditional credit product loan documentation.
• This role should maintain strong organizational and interpersonal skills.
• Highly attention to detail and results oriented.
• Has strong verbal and written communication.
• Has analytic skills, self-motivated and able to work independently.
• Can multi-task and reprioritize work and ability to recognize work in the pipeline and willing to work to completion.

Preferred qualifications, capabilities, and skills

• Preferably with accounting background
• Has experience using the Credit Risk Infrastructure tools and applications (ARC, EN, SRGT, CRRT, OWL, SELM, etc.) is a plus.
• Additional knowledge in terms of data mining and use of MS Office applications is an advantage.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.