Credit Collector With French (12-month FTC))

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Do you have a passion for travel and tech? And want to work for an exciting company that’s at the top of their industry?

Business travel is back and we’re looking for talented individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again.

What You'll do:
•    As a Credit Collector you will craft relationships with our partners to collect their debt, mainly via email, but also by phone.
•    You will actively promote our preferred payment methods.
•    You will solve queries and invoice disputes from the partners.
•    You will effectively collaborate with business partners internally and externally to improve collections processes and meet departmental expectations, deadlines, collection targets.
•    You will actively follow-up on aged outstanding / credit collections
•    You will act in accordance with our GBT values: People Centric, Continuous Improvement, Empowerment, Partnership and Transparency.
•    You will perform various AR Customer queries: request of AR outstanding report; request of AR statement; request of invoices; manage invoice/payments queries
•    Follow-up for remittances over phone (payment received which cannot be allocated due to lack of information’s), CC rejections

What we're looking for:
•    A highly motivated, enthusiastic, target driven individual with professional sales and phone skills, with a positive attitude.
•    A proficient/native user of French and high level of English. Any additional language is a plus.
•    Proven experience in Collections, Customer Service and/or the Travel Industry.
•    With a good knowledge of the Microsoft Office suite and excel in particular
•    Capable of working collaboratively in a team environment.
•    Having strong assertiveness and negotiating skills, with an analytical approach, being able to identify risks proactively

Location

Spain

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!