Risk Operations Analyst

About Finfare Financials

Finfare Financials is dedicated to empowering SMBs, by providing the ultimate expense management solution for growing businesses seeking to streamline their financial operations and maximize cash back rewards. Finfare Financials offers easy expense tracking, personalized spend controls, seamless accounting integration, powerful analytics, and reliable charge card services. Our cardholders can tap into our vast network of reward program publishers and card-linked merchant offers, ensuring even bigger cash back rewards for their business.

We are always working on redefining the boundaries of digital financial services and aim to stay one step ahead in the ever-evolving fintech landscape. Joining Finfare Financials allows you to become part of a rapidly growing organization, grow to your full potential, and be a part of the next big thing.  Finfare Financials is proud to be recognized as a Great Place To Work recipient in 2024, with a majority of our employees praising  Finfare Financial's strong internal culture and supportive team members.

About the Role

The Risk Operations Analyst will be responsible for evaluating creditworthiness, conducting identity risk reviews (KYC/KYB), and managing operational risk activities such as transaction monitoring alert review, unauthorized disputes, and collections. You will leverage your analytical skills and experience with underwriting and case management tools to assess risk effectively and optimize workflows. Your role is essential in protecting the financial interests of the organization. If you are passionate about problem-solving, have hands-on experience and are skilled at risk analysis, we'd like you to be a part of our team!

Responsibilities

• Credit Risk & Underwriting:
• Analyze credit applications to assess creditworthiness and identify potential risks using data-driven insights.
• Conduct in-depth reviews of KYC/KYB to validate identities and detect fraud.
• Conduct customer outreach and follow-up when enhanced due diligence is required. 
• Operational Risk & Fraud Management:
• Monitor and investigate alerts from transaction monitoring systems for potential fraud and AML concerns.
• Manage the dispute lifecycle, including reviewing chargebacks, gathering supporting documentation, and responding to inquiries.
• Oversee collections efforts for delinquent accounts, including outreach and coordination with third-party agencies.
• Tool & Data Configuration
• Utilize underwriting and case management tools (e.g., Alloy, Sardine, Taktile) to analyze, build, and optimize decisioning workflows.
• Modify and implement rules or triggers in case management systems to improve the efficiency of alerts and investigations.
• Miscellaneous
• Adhere to all relevant compliance regulations and guidelines, including fair debt collection practices, privacy laws, and industry-specific standards.
• Other duties as assigned

Qualifications and Requirements

Required Speciality Skills: 

• 2+ years of Commercial or Consumer Lending Analyst experience in financial services (ability to analyze customer, application and financial data) 
• 2+ years of experience in fraud prevention or operational risk within financial services, payments, or fintech.
• Hands-on experience in using fintech underwriting and/or case management tools (e.g. Alloy, Sardine, Taktile, etc.)
• Knowledge of KYC/KYB processes, AML regulations, and dispute resolution procedures.
• Strong analytical skills, including experience using Excel, SQL, or BI tools for data analysis.

General Required Skills:

• Must be able to work on-site in Irvine, CA until 5PM.
• Detail-oriented with the ability to maintain accurate records.
• Solid interpersonal, organizational, and communication skills
• Excellent written and verbal communication skills
• Problem Solving Skills that include operating independently and exhibiting a sense of urgency when necessary.
• The desire to take initiative and actively contribute to the team and the company
• Bachelor’s degree or above in Finance, Economics, Business, Data Analytics, or a related field; 

Bonus Points

• Advanced research and analytical skills such as an ability to assess and analyze large amounts of data with a high attention to detail, identify patterns, trends, & pitfalls, and create reports on critical information.
• Consumer Lending experience
• Unauthorized Disputes Experience
• Familiarity with collections and chargeback processes
• ACAMS, Data/Business Analytics Certification

Compensation

The salary range for this position is $85K-$100K (depending on experience).

Benefits at Finfare Financials

• Competitive health, vision, and dental benefits (covering 100% premium for employee and all dependent(s))
• 401K (with employer matching) 
• Health and wellness reimbursement through Gympass
• Catered lunches 5x a week
• Work sponsorship (if applicable)
• Other employee perks

As part of our dedication to the diversity of our workforce,  Finfare Financials is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.