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Position Summary:
This position is responsible for supervising the daily activities of the front of the house staff in accordance with department policies, procedures and steps of service.
Primary Duties and Responsibilities: includes but not limited to:
- Works with the outlet manager to achieve the established P&L guidelines
- Assists in training, evaluating and scheduling of staff
- Assists with developing weekly schedules and maintains the payroll of all staff
- Maintains the health, safety and sanitation guidelines for restaurant operations
Secondary Duties and Responsibilities:
- Assists the outlet manager with on-going coaching programs with line employees to enhance skills
- Maintains par levels of all paper, plastic and restaurant supplies
- Assists with maintaining pars of restaurant supplies
- Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines
- Recommends hiring as well as termination decisions in conjunction with the disciplinary process
- Works with the Engineering department to maintain the outlet’s furniture, fixtures and physical layout
- Assists the outlet manager with the shift to shift maintenance and overall appearance of the outlet per established standards
- Assists staff in all facets of operations as business dictates
Minimum Education and Qualifications:
- High School Diploma or equivalent
- At least one years’ experience in a barista position is preferred
- Two years of experience a high volume restaurant F&B setting
- Excellent written and verbal communication skills
Competencies: Incumbent will master the following competencies while in this position:
- Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
- Good understanding of food products and preparation of both food and beverage.
- Basic understanding of P&L evaluations including sales forecasting, budgeting costs, utilization and KVI analysis
- Proficient computer skills in BirchStreeet, Word, Excel and Lotus Notes
- Thorough knowledge of the point of sale (POS) system
- Knowledge of current payroll systems
- Complete knowledge of the shift bidding process
- Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures. SMART trained.
- Ability to multi-task amongst multiple outlets to prioritize needs
Training Requirements:
- Outlet-specific standard operating procedures
- SMART alcohol awareness
- LMS Compliance Courses – Harassment, Confidentiality and Problem Gambling
- Qualify as Certified Barista
Physical Demands and Work Environment:
- Must be able to stand, walk, lift and bend for extended periods of time
- Must be able to work in a fast paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
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What We Do
Mohegan is the owner, developer and manager of premier entertainment resorts in the United States, Canada, and Northern Asia. Mohegan’s U.S. operations include resorts in Connecticut, Washington, Pennsylvania, New Jersey, and Nevada; Canadian operations are based in Niagara Falls; and Mohegan Inspire is located in Incheon, South Korea. The brand’s iGaming division, Mohegan Digital, provides cutting-edge online gaming solutions to Mohegan’s loyal fan base and meets the digital needs of customers on a global scale. Mohegan is owner and operator of Connecticut Sun, a professional basketball team in the WNBA. For more information on Mohegan and its properties, please visit www.mohegangaming.com.
