CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.
The Opportunity
As a Correspondence Specialist, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be supporting one of the largest teams within the company by allowing them to be highly efficient in their roles. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry. You’ll be performing daily mailroom operations, which includes but not limited to preparing and scanning a high volume of documents within the established guidelines and procedures.
Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.
This role requires in office work and will require this person to work from our headquarters in Columbus, OH.
Hourly Rate: $21.15
How You Will Make an Impact
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Opens, sorts and delivers incoming correspondence to appropriate internal departments
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Assembles and prepares generated outbound mail
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Maintains and records inbound and outbound mail via certified mail, including mail sent FedEx or UPS
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Preparing and scanning paper documents according to directions and specifications
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Utilize scanner to scan a variety of documents that vary in paper sizes
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Daily maintenance/cleaning of the scanner to ensure image quality and functionality
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Assist team members with document preparation and indexing
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Complete all other tasks as assigned by supervisor/manager
What You Will Need to Succeed
- Ability to work full time in the office required
- 1+ years of experience in an office environment
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High school diploma/GED required
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Must be able to lift 10-30 pounds
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Attention to detail and accuracy
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Have proficiency and skill using a computer and scanner systems
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Ability to troubleshoot computer issues/problems
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Proficient in Microsoft Office Suite and/or Google (Gmail, Docs, Sheets, Outlook)
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Strong written and verbal communication skills
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Communicates and collaborates effectively in a matrixed environment
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Ability to handle ambiguity and quickly adapt when changes occur
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Able and willing to follow company policies and procedures
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Ability to approach problems with an open mind
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Flexibility and comfortable handling multiple different tasks at once
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!
Join us
At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.
Who we are
We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.
What draws people to Root
Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:
Autonomy—for assertive self-starters, the opportunities to contribute are limitless.
Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.
Collaboration—we encourage rich discussion and civil debate at every turn.
People—we are inspired by the collection of crazy-smart people around us.
What We Do
At Root, we’re doing things differently. We’re reimagining the services people need so that they serve them better. And we’re doing it by using data, technology, and rapid innovation to create products and experiences that are fair, easy, personal, and affordable.
We’ve partnered with Carvana in a partnership that brings an industry-leading, seamless insurance process to the online car buying experience.
The launch of Carvana Insurance Built with Root delivers an elevated customer experience made possible through a deep integration that pre-fills key customer information so that a customer can skip data entry and jump directly to evaluating quotes and customizing coverage. This fully embedded product experience—from quote to payment—happens entirely within the Carvana checkout process. Teams from both Carvana and Root have worked for months to build this bold technology platform. An early iteration involved 24 screens in the customer experience flow—that experience is now just three straightforward steps.
Why Work With Us
Our success is because of the hard work, ingenuity, and exceptional performance of our team. People come to Root because they know they can make an impact in their role, the company, and the industry. We’re passionate and curious self-starters, building a top-notch customer experience. Sound like something you’d like to be a part of?
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