Corporate Services Manager

Company Description

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

Job Description

Purpose of the Job

To provide leadership, direction and support to Corporate Administrators in relation to the provision of corporate administrative services to local and international clients in a timely and efficient manner.

Main Responsibilities

• Ensure the highest quality of corporate administrative services are being delivered to clients in accordance with established standards, policies, practices and procedures.
• Identify and recommend operating and administrative measures designed to improve performance and the efficiency of the delivery of corporate administrative services.
• Oversees the overall activities & monitors the provision of corporate administrative services to clients.
• Provides guidance & technical support to Corporate Administrators on corporate administrative matters.
• Ensures the timely billing of clients, monitors account receivables, time sheet input & the maintenance of current company information.
• Prepares & submits various management reports in relation to billings, account receivable collections, time sheet recording, performance appraisals & database administration.
• Manages business intelligence, including capturing all contact details (where appropriate) and business development related activity within interaction in accordance with internal policies & procedures.
• Ensures workload is evenly balanced and distributed between Corporate Administrators.
• Plan and co-ordinates the coverage of portfolios of companies during absences for vacation/sickness.
• Communicates regularly with team members to ensure they are informed of all changes to relevant work practices, laws, regulations, processes, policies and procedures in support of the delivery of corporate administrative services.
• Identifies and recommends seminars, workshops, lunch & learn sessions and work-related courses in support of the continual professional development of Corporate Administrators.
• Promotes a team-working environment that values the contribution of others and initiates or recommends personnel actions in relation to staffing, promotions, transfers, and discipline.
• Receives and considers suggestions and feedback from staff and where practical, implements new corresponding procedures and effectively communicates these changes to staff.
• Performs any such other activities as may be reasonably required by the role.

Qualifications

Knowledge, skills and experience

• Significant corporate administrative experience.
• Experience of managing a team.
• A university degree and/or ICSA qualification would be an advantage.
• Experience in the Microsoft Office suite of programs, more specifically, MS Word and MS Excel. Knowledge of Viewpoint, NavOne and IManagewould be an asset
• Excellent client relationship, communication, organizational, supervisory and interpersonal skills

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.