Corporate Operations Associate

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Sportsbook IT Engineer, you'll own and/or support a wide variety of technologies empowering our Wrigley Sportsbook location while working collaboratively with Sportsbook stakeholders and IT partners. You'll also work along-side a team of IT professionals across the globe to provide enterprise systems and connectivity. This role provides great opportunity for developing leadership, management, and technical skills, with development paths towards countless technology segments within DraftKings.
What you'll do as a Corporate Operations Associate

• Develop and maintain policies and procedures for proper IT services execution at our Sportsbook location(s)
• Maintain and troubleshoot network infrastructure, server systems, device management, and physical security technologies in coordination with the Retail, Engineering, and IT teams
• Define a process for support & service request intake and execution for Sportsbook related activities
• Track and provide metrics to IT leadership on support volumes, project activities, and service health
• Be the IT point of contact and for business stakeholders for Sportsbook services
• Provide Tier 1/2 technical support of our on-site Retail services, including sports betting kiosks, operator terminals, odds boards, video walls, and various A/V systems
• Provide training and documentation to non-IT Sportsbook staff to ensure Tier 1/2 support coverage when you're not on-site
• Provide Tier 3 technical support for various IT services and technologies within our Sportsbook location(s)
• Document and provide escalation playbooks for Sportsbook service incidents
• Configure monitoring solutions and incident response procedures for service impacting incidents
• Lead or assist with various other projects related to the success of the IT Global Infrastructure team (project categories based on individual experience/skill sets)

What you'll bring

• Strong organizational and interpersonal skills
• Ownership of services with high quality standards
• Strong technical diagnosis and troubleshooting skills
• Experience or expertise with supporting various end-user device technologies (Windows, Audio/Visual, various computer hardware, etc.)
• Strong understanding of network principles and experience solving network related issues
• Experience supporting Windows server OS and rack mounted hardware stacks
• Comfort in supporting data cable infrastructure with the MDF and from MDF to connection locations
• Strong skills and experience with some of the following is required: Device management (Intune), AWS cloud services, Zscaler ZTNA, Meraki, Aruba, Fortigate firewalls, Linux management, Powershell, Python, automation

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 62,400.00 USD - 78,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.