Corporate Account Manager

As a Corporate Account Manager, you will drive the revenue and market share increase of the EBU department in the Corporate market. You will manage a client portfolio of an average of 30 existing accounts in the Corporate market (non-public), through cross-sell, up-sell and securisation of the Orange products & services. You will also acquire corporate customers in all line of business that Orange Belgium is proposing (Mobile, Fix & ICT) on a portfolio of about 60 prospects.

Key responsibilities:

• Manage a portfolio of existing customer accounts within a designated geographical area.
• Meets customers on a regular basis to understand their complementary or evolving needs and evaluate their satisfaction regarding our company products and services
• Responsible for the increase of commercial activities (X-sell, Up-sell) on your customer portfolio by selling the Orange products and services. You use your market and product knowledge to make accurate and competitive offers and to maximize customer satisfaction with Orange services
• You ensure retention of your customers in portfolio through offers for connectivity and ICT services adapted to their needs
• Acquire new customers in the corporate market, visits prospects to introduce the company products and services. Develops understanding of the prospects’ needs to be able to make a competitive offer and get the customers’ approval.
• Determines a commercial approach and translates that into an account plan that describes the commercial strategy and execute it. Establishes necessary high-level relationships with prospect or customer at all necessary levels, and continuously manage these.
• In collaboration with the team of Pre-Sales/Solution Architects work out proposals responding to the customer’s needs. Negotiate contract terms with clients. Coordinate internal & external follow-up to close the sales.
• Coordinates the internal follow-up of the signed account offers.
• Collaborate with internal departments to facilitate client need fulfilment.
• Ensures close follow-up in case customers experience problems (technical, billing, etc).
• Implement corrective actions as necessary to meet yearly personal sales targets.
• Takes all necessary commercial actions to increase customer satisfaction, in line with OBE strategy.

Your profile:

• Preferably a university degree or similar through experience
• Minimum 4 years in a sales oriented function and 2 years in a similar job, with high focus on prospection and acquisition
• Sales experience, especially in ‘target selling’ or equivalent (proven sales track of record)
• Good business experience, understanding customer needs
• Good knowledge of the telco/ICT/IT market
• Excellent sales skills (listening, asking questions, handling objectives, closing techniques)
• Entrepreneur, capacity to deliver, time management
• Good knowledge of MS Office (Word/excel/PowerPoint)
• Communication and negotiation skills, team spirit
• Fluent French and good level of English

Our offer:

You will make the difference in this highly innovative vibe. As a result, you will develop your full potential by working with highly skilled colleagues and through continuous training. Moreover, you can count on a highly competitive and versatile compensation (market competitive salary, company car or legal mobility budget, homeworking and net allowance, performance bonus, meal vouchers) and benefits package.

Inspired? Please send us your resume and we will rapidly get back to you to invite you for further interviews.