Corp IT Solutions Engineer

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 2,000 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We’re looking for a Corporate IT Solutions Engineer to join our team to provide excellent system, network, applications, and technical support service to the company’s events and opening of new locations. This position is responsible for handling the computer asset management for events and new site openings and the installation and support of such events. We're looking for engineers who are ambitious, quick to learn, practical and outcome driven, and able to travel at least 50% of the time domestically and internationally. .

The Corporate IT Solutions Engineer will work onsite at our Santa Ana, CA.

What You’ll Do:

• Configure and install computer and network equipment as needed for events, moves, infrastructure changes, and projects
• Troubleshoot technical problems with LAN, WAN, WiFi and other systems.
• Support onsite and remote offices and shows with infrastructure issues 
• Create and manage Active Directory / Okta / Google Workspace user accounts and groups
• Deploy, install desktop applications, and timely resolution of incidents and requests
• Manage and maintain physical security AV equipment in conference rooms, and all hands space
• Provide after hours, on call support for end users on a rotational basis (required)
• Travel out of state to support operations in trade shows and remote offices (occasionally)
• Document all changes, modifications and troubleshooting in our ticketing system
• Timely resolution of all incidents and requests 

Who You Are:

• Bachelor's degree in Computer Science, a related technical field, or IT certifications with equivalent practical experience
• IT Professional certifications is a big plus (i.e. MCSE, MCSA, Cisco, AWS, Network+)
• 3 years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies
• 3+ years of technical support experience in a large environment with a mix of onsite and remote users preferred
• 3+ years of Active Directory and Google Workspace/Office 365 experience is a big plus
• 3+ years of printer support (Zebra knowledge a plus)
• Experience with a systematic problem solving approach, coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist
• Excellent customer service, organization, prioritization, multitasking, communication and leadership skills
• Experience with Okta SSO and/or user provisioning
• Knowledge of MDM (i.e. Intune, Jamf, Google MDM) is a plus
• Proven experience providing onsite IT support at remote sites or locations

Salary Range: The salary range for this position is $83,878 - $133,115. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Candidates must be authorized to work in the United States. 

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities