Service Center
CSCS TX
Job Profile Summary
This position supports the Capacity and Production Planning area by managing data related to the Sales & Operations process. The consistency and accuracy of this data is crucial since it guides the integrated sales & operations plan for the entire organization.
Job Profile Description
The Sales & Operations Business Analyst must be a positive change agent that will support Caliber’s capacity planning process to optimize value chain relationships across the company’s 4 business units comprising of over 1,200+ service centers. The Analyst analyzes reported demand from several sources internal & external, including but not limited to statistical forecasts, market information, customer forecasts, historical trends and known new and lost business. This role will be responsible for a crafting a demand plan that effectively characterizes future customer demand allowing for immediate production success, timely production to service customer needs, and limiting cost of variance.
Essential Skills:
- Power Bi / DAX
- SQL Query Optimization
- Excel
- Data Visualization
- Microsoft Fabric experience is a plus
- Report Design/Development/Deployment
- Report Maintenance and Troubleshooting
- Attention to detail
- Problem-Solving
- Time Management
- Great Communication Skills
Essential Job Duties
- Develop baseline forecasts and demand plans across the Businesses.
- Analyze capacity activities to help drive business decisions relative to improving service level, efficiency, and customer service via streamlining processes and cost saving projects.
- Interpret and functionally design capacity planning solutions across various systems.
- Prepare monthly S&OP deck using cross functional input and facilitate S&OP meetings.
- Research current environment, analyze information, and provide sound solutions to complex business issues.
- Develop business requirements for resolving issues, new enhancements, and new applications.
- Review and update dashboards to provide transparency and single source of truth across functional areas to ensure alignment and optimal results.
- Leverage industry best practices and continuous improvement to enhance S&OP process.
- Continually analyze existing business processes to identify opportunities for improvement.
- Provide support to business owners and users regarding business processes; support internal relationships with Supply Chain, Strategic Accounts, Talent Acquisition, and Field Operations to create functional requirements.
- Research business issues to identify potential problems that need to be raised to the S&OP audience. This may include deep dive analysis of specific topics or areas of concern.
- Document business processes.
- Assist in the development and on-going refinement of KPIs, analytics, and reporting capabilities.
Skills/Requirements
- Bachelor’s degree in Business, Supply Chain Management, or Data; or equivalent combination of education, experience and training that provides the required knowledge and skills.
- Minimum 2 to 4 years of experience with enterprise systems and/or S&OP in a role as a functional business analyst.
- Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.
- Listening skills, to understand what people say and to detect what they might be hesitant to say.
- Analytical skills, to critically evaluate the information gathered from multiple resources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
- Facilitation skills, to lead requirements workshops.
- Observational skills, to validate data obtained via other techniques and expose new areas of opportunity.
- Writing skills, to communicate information effectively to customers.
- Organizational skills, to work with the vast array of information gathered and analysis and to cope with rapidly changing information.
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders.
- MS Office skills required.
- Proficient in SQL.
- Advanced skills using data analytics tools (Fabric, Python, R, Power BI and/or Tableau).
Top Skills
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
