Coordinator, Student Outreach and Support

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Job Title: Coordinator, Student Outreach & Support

Department: Student Outreach & Support

Division: Student Affairs

FLSA Status: Non-Exempt

Reports to: Assistant Director, Student Outreach & Support

Grade: 4

Union: SEIU Local 500

Hourly Range: $20.22 - $26.50

General purpose: Responsible for supporting and managing general referrals for SOS & ADS, providing non-clinical case management student support for SOS and assisting with registration for ADS. Provides data keeping and performs administrative duties at both offices. Reports to the Assistant Director of Student Outreach and Support (SOS).

SOS staff interact extensively with students and the primary role of the position is to be available to MICA students and  community members for in-person meetings.

This is a 12-month position.

Summary of Essential Functions:

• This position provides non-clinical case management through appropriate interventions, referrals and follow-up services. This position serves as a liaison to students requiring interventions and/or who are in need of additional resources to succeed. 

• This is a critical and complex role which blends the functions of individual student consultation, program coordination of student referrals and intake, maintenance of student cases, and problem-solving/advocacy in addressing factors which contribute to student retention and improve student student success.

Essential Duties & Responsibilities:

• Monitor and triage SOS & ADS student referrals to appropriate office and office processes.

• Respond to daily email and telephone inquiries from Students, Parents, Faculty and Staff regarding student concerns.

• Meet with students to provide one-on-one non-clinical case management sessions to address individual extenuating circumstances that may impact their persistence and retention at MICA

• Monitor & manage a student caseload related to recommended or required courses of action compliance

• Outreach, communicate and coordinate with faculty regarding student support concerns.

• Co-chair CARE meetings with campus partners and participate in institutional retention committees to assist with the determination of students who are in need of case management 

• Meet with ADS students to conduct intake meetings and finalize accommodation plans as well as provide executive functioning coaching to students registered with ADS

• Assist with temporary short term disability case management

• Assist in processing Medical Withdrawals and assist with negotiation between students and faculty on extended  illness and other legitimate absences that may lead to assignment extensions and Incompletes Contracts. 

• Perform administrative duties, maintain case notes and confidential records relating to the operation of the ADS & SOS office

• Create content for ADS and SOS office websites 

• Advise students on available assistive technology resources (Kurzweil, Glean, etc.) to support and enhance learning  and support/success 

• Partner with ADS Learning Specialist to facilitate ADS/SOS annual art exhibition

• Develop, participate in, and attend ADS/SOS outreach events, the DAPi honor society, to establish a supportive presence to MICA students,  faculty and staff 

• Present general information about ADS/SOS services to groups of prospective and/or current students and their  families  

• Partner with the student academic success team to ensure that students are utilizing academic support programs and services.

• Collaborate with Campus Safety to assist students who experience safety issues and concerns on the MICA campus  or in the nearby Baltimore community 

• Problem solve and advise students who are having financial difficulty in collaboration with Financial Aid and Student  Accounts 

• Participate in hospital follow-up and discharge meetings if indicated  

• As a member of the student success team, assist with campus events as assigned, including but not limited to: New  Student Orientation, Parent & Family Weekend, and Commencement. 

• Serve as a liaison to other divisional areas of the College as needed; serve on campus committees within the Student Success Initiative, research trends, and perform project work 

• Participate on the Food Access Committee and tabling for the Committee

• Participate in Baltimore Collegetown Network Case Managers professional development meetings

• Represent Student Outreach and Support at College events on campus, attend professional conferences and workshops, network with other  institutions and organizations 

• Perform other related duties as assigned

Knowledge, Skills, & Abilities:

• Ability to maintain the confidentiality of highly sensitive student information; ability to manage and distribute information appropriately 

• Strong interpersonal skills and the ability to work collaboratively with a diverse group of students, faculty, and staff;  ability to interact with a wide variety of constituencies on and off-campus 

• Ability to manage calmly and deliberately students in crisis and identify the appropriate support resources

• Demonstrated ability to problem-solve, manage multiple responsibilities, and respond effectively in a fast-paced  environment 

• Ability to take initiative, exercise good judgment, and execute sound decision-making skills 

• Ability to communicate professionally both orally and in writing with careful attention to detail 

• Ability to advocate for student success 

• Ability to multi-task and manage a large and diverse caseload 

• Ability to work well with a diverse range of constituents (staff, faculty, students, parents, and off campus providers) 

• Knowledgeable in Microsoft Office, Adobe, Learning and Database Management Systems (Canvas, AIM, Maxient) as well as knowledge of adaptive and assistive technology and technology supporting learning accessibility (Apple, Android and Google accessibility features, etc.) 

• Demonstrated organizational skills  

• Strong skills understanding student development theory and behavior management 

• Demonstrated knowledge and skills in supporting and serving a diverse student community.  

Minimum Qualifications:

• Associate's Degree

• Direct experience working with diverse student populations

• Excellent written and oral communication skills 

• Excellent skills in collaboration and interpersonal relationship development 

Preferred Qualifications:

• Bachelor's Degree in higher education, education, psychology, sociology, public health or related field 

• Demonstrated experience working with distressed student populations 

• Experience in higher education case management related to student concerns

• Broad knowledge of mental health care and services, crisis management/prevention, suicidal assessment, educational  outreach to students, staff, faculty, and parents/guardians 

• Experience collaborating and interacting with multiple organizations and agencies 

• Understanding of the needs of student artists 

• Experience working in an arts and design educational context  

Reporting to this position: no direct reports.

Conditions of Employment: Satisfactory Background Check results
 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. (may be adjusted depending on position)

• Work environment: While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.

• Required training: Handbook orientation, Anti-Harassment, Hazard Communication, Emergency Plans & Fire Prevention, Personal Protection Equipment. (additional training may be added, SEE: EHS Manager training schedule)

Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.

Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at 410-225-2363.