Coordinator II, AP Operations Inquiries

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

About this job

The Accounts Payable Inquiries Coordinator II is responsible for response and resolution to inquiries received in the accounts payables area and partnering with our department functional experts as appropriate.

What you will do – Essential Responsibilities

• Research and resolve internal and external customer issues received via phone calls and/or emails

• Provide resolution for customer inquiry, including but not limited to the following activities: process invoices which includes keying and correcting vouchers in PeopleSoft, processing voids, and researching outstanding items

• Maintain process documentation, complete reporting and special projects

Purpose of the role

This position serves as a primary contact for inquiries regarding Mail Refund and Service Payables transactions.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to seeks win-win solutions to customer issues
• Ability to partner with others to best serve the customer
• Ability to prioritize customer service over non-customer tasks
• Ability to maintain high energy and stay productive
• Ability to speak clearly
• Ability to "read" the situation and adapt communication style appropriately
• Ability to use various methods of communication appropriately (phone, email, face-to-face, etc.)
• Ability to embrace change
• Thinks logically; has a thought process that is practical and grounded
• Uses resources to find answers; asks questions to gather information
• Takes time necessary to make right choice; does so quickly if needed

Qualifications and Requirements

• Minimum of 3+ years of business experience, including 1+ years of accounting, finance or related experience (i.e. bookkeeping, cash management, office management) required or a related business degree
• Minimum 2 + years of customer service experience
• Intermediate level of Microsoft Excel required (i.e. Filtering, VLookups, Subtotals, Shortcuts); basic level of MS Access preferred
• High school degree or equivalent

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.