8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
About this job
CarMax is seeking a Coordinator I in Accounts Receivable Collections at our Home Office in Richmond, Virginia. The Coordinator I is responsible for various support activities related to the collections process. Tasks include distributing department mail, mailing collection letters through various methods, check deposits, payment application, placing accounts for repossession, and performing skip tracing activities. A successful Coordinator I in Accounts Receivable Collections must demonstrate strong teamwork, a drive to deliver timely, high-quality work, and a commitment to customer service.
What you will do – Essential Responsibilities
• Facilitate the timely mailing of written correspondence to collection customers, through various mailing methods and in partnership with the Home Office Mail Operations team.
• Complete check deposits and execute required daily payment application processes to ensure timely fulfillment of receivables.
• Complete repossession placements, vehicle transport requests, and escalate any required approvals or account details to appropriate team members.
• Maintain team email inboxes, forward and respond to correspondence appropriately
• Review bankruptcy notifications and input details into accounts in the collection system (CAMS). notify appropriate teams of bankruptcy notice for compliance standards.
• Research new collection items and obtain information and documentation required for entering new accounts into the collection system (CAMs). Key exception items manually as needed.
• Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners.
• Distribute department mail, filing, and skip tracing activities as requested.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts
• Works efficiently and uses time wisely
• Takes the initiative and works independently
• Pays attention to details
• Communicates effectively through written and verbal methods to a variety of audiences both internal & external
• Uses resources to make good decisions
• Seeks win-win solutions to customer issues; partners with others to best serve the customer
• Builds and maintains relationships across internal teams and with external business partners
• Ability and willingness to embrace change
• Must be able to sit onsite, as requested, at CarMax’s Home Office in Richmond, Virginia
Education and/or Experience
• High school diploma or equivalent required
• 1+ years of business-related experience required (e.g., bookkeeping, cash management, office management)
• Experience with basic accounting concepts a plus
• Basic level in Microsoft Excel required (e.g., sorting, filtering, subtotals, shortcuts)
• Basic level in Microsoft Word, Teams, Outlook highly preferred
• Experience in Cloud ERP solution (e.g., Oracle) is a plus
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Top Skills
What We Do
CarMax revolutionized the auto industry by delivering the honest, transparent and high-integrity car buying experience customers want and deserve. This disruptive thinking has helped us become the nation’s largest retailer of used cars with more than 200 stores nationwide. And thanks to our amazing team of nearly 25,000 associates, we have been recognized as one of the FORTUNE 100 Best Companies to Work For® - 16 years in a row!
Committed to hiring people with strong values of integrity, transparency and respect, we offer unmatched training and support for associate career growth, and have been recognized as one of Training Magazine’s "Training Top 125" companies in America. We are also proud to be a best place to work for Veterans, and the #2 Best Workplace for Retail.
