Conversation Designer

About NLX

NLX is a startup building a conversational AI technology platform that we believe will be part of a suite of technologies that will change the way the world does business and represents the crest of another wave of innovation akin to the advent of HTML, Web 2.0, the social web, and mobile computing. We are a remote-first team headquartered in NYC with team members across North America and Europe. We value excellence, authenticity, transparency, attention to detail, and collaboration.

We strive to create a team where people are comfortable iterating, asking for help, showing what they tried when they get stuck, and are able to help build their teammates up. We often get to do things that have never been done before and that means we have to be comfortable in the unfamiliar and are able to avoid getting stuck in the details or being too proud to ask for feedback before our code is perfect. We value transparency, communication, and community. We reward cooperation over competition.

We're seeking a Conversation Designer to create natural, engaging, and effective conversational experiences for our AI-powered applications. This role bridges the gap between linguistics and technology, crafting dialog flows that feel intuitive while leveraging cutting-edge AI capabilities.

Company Values

• Elevate the Customer. We are customer centric in the way we conduct our business and the way we build our product. Our goal is to elevate the customer experience of our customers as well as theirs. We should be obsessed with what the customer needs so that we can quickly build for them.
• Choose simplicity. Things tend to get over-complicated. Take the time to step back and see the simpler solution.
• Be Brave. If a decision needs to be made, make it. Ask questions, make mistakes, try something different. If you are curious about something, take the time to dig into it. If you have something you want to say, say it.
• Keep it Open. Transparency is key and open communication is a great way to be transparent.
• Build an Inclusive Space. We can do more when we do it together. Make each other feel welcome. Make yourself approachable. We expect diverse experiences and value individual input. We give each other the space to be included.

Key Responsibilities

• Design and develop conversational flows, dialog patterns, and interaction models that create natural, effective user experiences
• Create and maintain conversation scripts, including main flows, edge cases, and error handling scenarios
• Analyze conversation logs and user interaction data to identify patterns and opportunities for improvement
• Collaborate with AI/ML engineers to optimize natural language understanding models and intent classification
• Develop and maintain conversation design guidelines and best practices
• Build and maintain testing frameworks for conversational accuracy and user experience
• Work with localization teams to ensure conversation flows work across multiple languages and cultures

Required Qualifications

• Bachelor's degree in Linguistics, Computational Linguistics, or related field
• 3+ years experience in conversation design, UX writing, or related field
• Strong understanding of pragmatics, discourse analysis, and conversational structure
• Experience with NLP technologies and concepts (intent classification, entity extraction, sentiment analysis)
• Demonstrated experience with major cloud AI services:
  • AWS: Amazon Lex, Amazon Comprehend, Amazon Transcribe
  • GCP: Dialogflow, Cloud Natural Language API, Speech-to-Text
• Proficiency in conversation design tools and prototyping platforms
• Strong analytical skills with experience in conversation analytics and optimization

Preferred Qualifications

• Master's degree in Computational Linguistics or related field
• Experience with machine learning concepts and training data preparation
• Knowledge of Python or similar programming language
• Experience with voice user interface (VUI) design
• Background in user research and usability testing
• Experience with multilingual conversation design
• Familiarity with accessibility standards and inclusive design principles

Required Skills

• Exceptional written and verbal communication
• Strong problem-solving and analytical thinking
• Ability to balance technical constraints with user experience needs
• Experience with agile development methodologies
• Excellent project management and documentation skills
• Strong collaboration abilities with cross-functional teams

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any