Controls Manager (all genders)

Job Description
Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we're looking for a passionate Controls Manager (all genders) who will valuate and perform an end-to-end analysis of the business' operational risk to help us improve our overall
performance, customer experience and business engagement.
As a Controls Manager (all genders) within our Controls team at JPMorgan & Chase Co., you will work closely with other stakeholders to evaluate and manage the business' operational risk. You will ensure that controls are appropriately designed and operating effectively. You will analyze performance data and program-related data frames, providing insights to help us improve our overall performance, customer experience, and business engagement. You will play a crucial role in preparing us for key changes and enhancing our performance.
Job responsibilities

• Manage key Firmwide initiatives including but not limited to Marketing and Customer Experience. Constantly assessing the effectiveness of governance relative to established programs, business processes, and the direction the firm is taking.
• Support global regulatory interactions/relationships/exams and subsequent Matter Requiring Actions (MRA)
• Partner effectively with colleagues across the firm's, Business, Legal, Compliance, Risk, Audit, and Technology functions to drive consistent and rigorous operational risk practices and control programs, including risk mitigation, key risk indicators, control design, and performance evaluations.
• Manage the Control and Operational Risk Evaluation (CORE) program. Focusing on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
• Monitor operational practices in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment. Responsible for portfolio of key metrics to inform on the health of the operational risk and control environment.
• Manage projects and initiatives relating to risk and controls (e.g. awareness programs)
• Identify, assess, advise, and drive strategic solutions to increase efficiency, create a more resilient operating environment and ensure effectiveness of key controls.

Required qualifications, capabilities, and skills

• Experience in, or working with, Audit / Controls/ Operational Risk Management at a large, financial organization.
• Experience across conducting Risk and Control Self-Assessment reviews and management of operational risk issues
• Excellent organizational and project management skills; able to manage competing priorities under tight deadlines
• Strong attention to detail, control mindset and business analysis skills
• Fluency in German and English
• Great communication skills, including active listening and the ability to capture and deliver key takeaways.

Preferred qualifications, capabilities and skills

• Ideally knowledge of Marketing and Customer Expereince processes is a big plus
• Professional maturity and confidence in expressing a point of view with senior management
• Experience working in an Agile environment, and experience using JIRA and Confluence a plus

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.