Control Room Operator

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is actively seeking highly motivated a Control Room Operator in San Antonio, Texas.

Applicants will need to be professional, self-motivated, resourceful, and able to prioritize the successful execution of a wide range of information technology systems and traffic management project related tasks. The appropriately qualified applicant will need to clearly demonstrate their experience and knowledge of the regional freeway and arterial roadways and their degree of computer and communication (i.e., dispatch and customer service) systems literacy. Applicants will also need to confirm their willingness and availability to work in a 24/7/365 environment which may include weekend, night, and holiday shifts.

Control Room Operators, these positions are responsible for monitoring and reporting incidents on the region’s roadways, freeway and arterial. The primary responsibility of this position is to use intelligent transportation system devices to search for and verify incidents, communicate lane closures, and monitor congestion. Once the Operator has confirmed the information, respective first responder agencies or other control and command centers are notified along with the distribution of traveler information to motorists through various methods including electronic message signs, traveler information systems, and sharing of information with local media outlets.

Control Room Operators execute their responsibilities from a traffic management center (TMC), located in San Antonio. The environment is a professional and fast paced, with a technological focus around a teamwork approach to optimizing roadway performance and safety.

Other responsibilities include:

• Monitoring events and equipment status with closed circuit TV cameras (CCTV), incident response crews and TMC Lonestar software
• Managing and logging events and congestion using the TMC software and roadway detection devices, both electronic and in the field (e.g., speed sensors, CCTV cameras and Dynamic Message signs (DMS)
• Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner
• Detecting, confirming and tracking equipment faults affecting control room equipment (e.g., central system, computers, CCTV monitors, and large screen display units) and system field equipment (e.g., CCTV, VDS, DMS)
• Coordinating with local TxDOT stakeholders on all control room activities while communicating essential and timely incident data with external clients at local and State Agencies, along with and other TxDOT operations (i.e., Atascosa, Bandera, Bexar Comal, Frio, Guadalupe, Kendall, Kerr, McMullen, Medina, Uvalde, and Wilson)
• Informing first responders of traffic related events involving injury and assisting with coordination of lane closures and diversion routes
• Coordinating incidents (to include signal system malfunctions) with local multiplicity such as City of San Antonio when needed.

Work Conditions:

• May be subject to short or no-notice work assignments during emergency situations
• Rotating shift schedule, available morning, afternoons, and evenings
• Controlled, indoor environment with dimmed lighting
• Significant periods of sitting, CCTV monitor viewing, and data entry
• Heavy telephone and computer usage
• Closely supervised shift schedule; monitored performance with routine evaluation

Qualifications

Minimum Requirements:

• High School Diploma/GED, no experience required
• Willing to submit to a Drug and Alcohol test

Preferred Qualifications:

• Prior experience working in a fast paced, technology infused, environment

Additional Information

• Sponsorship is not offered for this position

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.