Control Manager - Chase Credit Card Business- Executive Director

Job Description
Join JP Morgan as an Chase Business Credit Card Control Manager at the Executive Director level and be part of a team that ensures strong and consistent controls observed across the firm. You will have the opportunity to use your skills and knowledge to ensure the security and success of the firm.
Job Summary: As a Control Manager for the Chase Business Credit Card division at the Executive Director level, you will play a pivotal role in ensuring the integrity, efficiency, and effectiveness of our control environment. You will be responsible for overseeing and enhancing our control framework, with a strong emphasis on data management, analytics and process efficiencies. Your expertise will be crucial in supporting the Card General Managers and driving strategic initiatives that safeguard our business while fostering innovation and growth. In Control Management you are exposed to a stimulating and rewarding environment, where a wide range of investment and banking activities require engagement with cross-disciplinary teams to build creative solutions.
Job responsibilities:

• Design, implement, and maintain a robust control framework that aligns with regulatory requirements and industry best practices.
• Continuously assess and enhance control processes to mitigate risks and ensure compliance, with a focus on continual process improvement and innovation.
• Develop and implement strategies to optimize and automate control processes, enhance efficiencies, and reduce operational costs. As well as staying updated with changes in regulatory requirements and implementing necessary adjustments to control processes.
• Leverage data analytics to identify trends, anomalies, and potential risks within the credit card business while developing and implementing data-driven strategies to enhance control effectiveness and support decision-making processes.
• Collaborate with data teams to ensure the accuracy, integrity, and security of data used in control activities.
• Work closely with Card General Managers to understand business objectives and provide control-related insights and recommendations.
• Foster strong relationships with cross-functional teams, including Risk, Compliance, Audit, and Technology, to ensure a cohesive approach to control management.
• Act as a trusted advisor to senior leadership, providing regular updates on control performance and emerging risks.
• Conduct comprehensive risk assessments to identify potential control gaps and vulnerabilities.
• Develop and implement risk mitigation strategies to address identified issues and enhance the overall control environment. While monitoring and reporting on the effectiveness of control measures, ensuring timely resolution of any deficiencies.
• Lead and mentor a team of control professionals, fostering a culture of continuous improvement and excellence.

Required qualifications, capabilities, and skills:

• Bachelor's degree in Finance, Business Administration, Data Science, or a related field
• 10+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance.
• Proven experience in control management, risk management, or a related field within the financial services industry.
• Strong expertise in data management, analytics, and data-driven decision-making. Ability to understand a process and associated risk to inform control design, robust critical thinking and problem solving ability, attention to detail and analytical skills to include understanding root cause to identify controls gaps and weaknesses, development of timely and sustainable solutions and the ability to analyze metrics for emerging risks.
• Experienced in partnering with technology and business partners to design and implement process automation solutions.
• In-depth knowledge of regulatory requirements and industry standards related to credit card control management.
• Excellent written and verbal communication skills with an ability to draw conclusions from data, tell a succinct story and influence business leaders in a meaningful and actionable manner; effective presentation ability in all settings
• Outstanding networking, collaboration and relationship building skills
• Ability to successfully navigate, influence, and lead collaboratively in a complex infrastructure that involves numerous groups and individuals.
• Exceptional leadership and team management skills, with a track record of building and developing high-performing teams.

Preferred qualification, capabilities and skills:

• Advanced degree

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.