Contractor Operations Manager

Posted 4 Days Ago
Be an Early Applicant
Hiring Remotely in London, England
Remote
Mid level
Artificial Intelligence • Big Data • Blockchain • Cloud • Internet of Things • Cybersecurity
The Role
Manage contractor operations including compliance with IR35 regulations, relationship management, financial reporting, and training initiatives to enhance engagement.
Summary Generated by Built In

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

  • Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
  • HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
  • Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
  • Fortinet: Elite VIP Program – one of only 2 in the UK
  • AWS: Advanced Solution & Managed Service Provider Program

Job Description

  • Lead, manage, and oversee terms and conditions for new contractor associates, including contract extensions.
  • Ensure full compliance with IR35 governance and regulatory requirements, advising on best practices.
  • Develop and maintain strong relationships with the contractor community, acting as a key point of contact for escalations and issue resolution.
  • Oversee and manage the Preferred Supplier List (PSL) for agency partnerships, determining appropriate suppliers and leading regular service review meetings.
  • Provide strategic and operational support to the Head of Resourcing, offering insights on contractor operations.
  • Lead the preparation and analysis of key financial reports
  • Manage and optimise the cloud-based recruitment management system, ensuring accurate and up-to-date records of opportunities, candidates, and jobs.
  • Drive contractor associate training initiatives on the internal learning platform, ensuring engagement and compliance.
  • Oversee and regulate contractor access to internal IT systems, ensuring security and compliance.
  • Maintain a central documentation repository for key tools, policies, and processes.
  • Conduct regular check-ins with contractor associates, addressing challenges and fostering engagement.
  • Collaborate strategically with internal teams such as Purchasing, Finance, and PMO to ensure seamless project execution and contractor alignment.
  • Work alongside Marketing to ensure contractor-related marketing materials remain current and aligned with branding and engagement strategies.
  • Continuously seek to improve contractor operations processes and policies.
  • Undertake any additional duties required to enhance contractor operations and resourcing.

Qualifications

  • Proven experience in contractor operations, workforce management, or resourcing, preferably within an IT Services company.
  • Strong leadership and decision-making skills, with the ability to oversee supplier partnerships and compliance.
  • Excellent communication and negotiation skills, with the ability to engage stakeholders at all levels.
  • Highly organised multitasker, capable of managing multiple projects within tight deadlines.
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with cloud-based recruitment or workforce management tools.
  • Strong problem-solving skills, with the ability to implement solutions and escalate appropriately.
  • A strategic mindset with a focus on optimising contractor engagement and governance.

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Top Skills

Cloud-Based Recruitment Management System
Microsoft Office Suite
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The Company
HQ: Madrid, Madrid
3,848 Employees
On-site Workplace

What We Do

We accelerate tech adoption through our services of Cyber Security, Cloud, IoT, Big Data, AI and Blockchain. Follow on our social media channels: • Twitter: https://twitter.com/TefTech_EN • LinkedIn Telefónica Tech AI of Things: https://www.linkedin.com/showcase/telefonicatech-aiofthings • Linkedin Telefónica Cyber Security & Cloud: https://www.linkedin.com/showcase/telefonicatech-cybersecurity-cloud • Youtube: https://www.youtube.com/user/telefonicatech • Instagram: https://www.instagram.com/telefonicatech • Twitch : https://www.twitch.tv/telefonicatech • Blog: https://business.blogthinkbig.com/telefonica-tech/

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