Continuous Improvement Manager II (remote)

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
The Manager works closely with business leaders to develop a strategy and plan for continuous improvement by leveraging methodologies and best practices that drive execution of successful customer-centric strategies across our business. This role is responsible for improving quality and efficiency measured through customer satisfaction and loyalty across all customer segments. This individual is well grounded in the healthcare supply chain environment, is consciously aware of the changes in the industry, has a passion for customer-centricity, the associate experience, and the ability to drive toward Cencora's vision. In addition, demonstrates sufficient experience to be able to plan for and create a culture of excellence in the company. Lastly, the associate is responsible for supporting six distribution centers within the Drug Corporation distribution network.
Continuous Improvement & Execution (50%)

• Utilize Robotic Process Automation (RPA) and process mining tools to streamline workflows, identify inefficiencies, and analyze process data for improvement opportunities.
• Understands business needs and objectives, develops practical data analysis and reporting strategies, and extracts data from multiple sources and systems to transform the raw data into actionable business insights.
• Apply industry knowledge to interpret data and improve performance.
• Regularly reviews and analyzes performance data to assess effectiveness and identify improvement opportunities.
• Manages a portfolio of continuous improvement projects, ensuring they progress according to plan.
• Identify areas for process enhancement across various departments.
• Oversee the planning, execution, and delivery of continuous improvement projects.
• Ensure projects are timely, within budget, and meet quality standards.
• Work closely with other departments to ensure continuous improvement efforts are aligned with their needs and priorities.
• Maintain transparent communication with stakeholders about continuous improvement initiatives' progress, challenges, and results.
• Apply Lean, Six Sigma, or Total Quality Management methodologies to analyze and improve processes.
• Continuously review operational processes to ensure they remain efficient and effective and make adjustments as needed.
• Ensures all process redesigns are repeatable and sustainable, reducing rework and cycle times while improving quality.
• Implement countermeasures to address process gaps and verify solution effectiveness.
• Regularly collect and analyze performance data to evaluate the effectiveness of implemented initiatives and identify areas for future improvement.
• Utilizes structured, disciplined, and data-oriented processes to identify root causes and solve problems.
• Creates project charters, baseline/project metrics, data collection plans, pilot plans, control plans, training plans, etc.
• Establishes processes and correlates business result metrics and dashboards.
• Facilitates medium-large (10+) group meetings and workshops around advanced topics.

Change Management (30%)

• Develops and executes strategies to help teams adapt to change, addressing resistance and fostering acceptance of new processes and technologies.
• Prepares and supports individuals and teams through organizational transitions, providing detailed action plans with timelines, resources, and milestones.
• Establish support systems to assist employees during and after transition.
• Partners and collaborates with cross-functional teams to ensure alignment and successful execution of change initiatives.
• Proactively identify and address resistance from employees or other stakeholders.
• Acts as an effective change agent, demonstrating facilitation skills to guide cultural transformation.
• Personally embrace and promote new practices, fostering a positive outlook on change.

Mentoring/Training (20%)

• Serve as a mentor. Provide ongoing guidance and support to team members Promote a culture of continuous learning and experimentation, encouraging innovation and creative problem-solving.
• Facilitate knowledge-sharing sessions that allow teams to learn from each other's experiences and insights.
• Lead or participate in cross-functional initiatives that require collaboration between different departments.
• Demonstrate leadership and foster a sense of unity and shared purpose.

Experience and Educational Requirements:

• Minimum of 5 years of directly related and progressively responsible experience in process improvement and change management initiatives.
• Minimum of 5 years of directly related project management experience in process improvement.
• Bachelor's degree in business management, Engineering, Logistics, or a related field.
• Certified as a Lean Six Sigma Black Belt preferred.
• Demonstrable experience leading Continuous improvement projects applying Six Sigma methodologies.
• Advanced knowledge of RPA technologies with extensive deployment experience.
• Experience in supply chain distribution or warehousing environment is highly desirable.

Skills and Abilities:

• Demonstrated strong leadership, interpersonal & organizational and change agent abilities.
• Proven Project Management skills with a track record of delivering quality and operational improvements.
• Structured approach to resolving complex problems. Has good judgment as to the most effective approach to use. Initiates needed changes in direction.
• Proficiency in Microsoft Office suites such as Project, Excel, Word, Visio, and PowerPoint.
• Advance knowledge of RPA technologies.
• Robust presentation skills, with the ability to present strategies and complex information clearly and persuasively.
• Ability to manage duties in a fast-paced work environment.
• Strong analytical skills with the ability to identify key issues and develop creative solutions.
• Ability to influence, negotiate, and resolve conflicts to build consensus and achieve common goals.
• Effective oral and written communication skills, including the ability to work across cross-functional teams.
• Positive, team-oriented attitude with a collaborative approach to problem-solving.
• Ability to lead and energize multidisciplinary teams dynamically.

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies:
Affiliated Companies: AmerisourceBergen Drug Corporation