Content Specialist - Benchmarks

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers / management firms and other financial professionals to analyze companies, portfolios, markets & economies. FactSet was formed in 1978 and operates out of 64 locations worldwide. FactSet with over $1.3 billion in annual revenues, is headquartered in Norwalk, Connecticut and employs nearly 9800 people worldwide. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS.

The Benchmark Client Support team responds to client questions about benchmark content used across performance, risk management, compliance, research, and client reporting workflows. Our team is dedicated to innovation and to providing best-in-class support for our continually growing user base.  We focus on third party index datasets sourced from over a hundred index providers including Bloomberg, S&P Dow Jones, FTSE Russell, MSCI, IHS Markit, NASDAQ, Euronext, and many others.

On a daily basis, we work with FactSet's Sales and Consulting teams to support client requests and work closely with our Content Collection and Content Integration Engineering counterparts to support new content and develop new ways of surfacing data – all with a focus on usability and discoverability.

The Content Specialist will be providing effective and polite support to customers in relation to our products through a ticketing system. This includes active focus on enquiry resolution, a positive client centric demeanor and ensuring that all the vital action is taken to resolve a customer’s enquiry.

Job Responsibilities:

• Develops an understanding of clients’ needs and workflows for specific product/content area.
• Contributes to remediating topics around index methodology including documenting findings and providing background analysis, troubleshooting, and testing.
• Correspond with 3rd party data suppliers to query data integrity issues.
• Contributes to ad-hoc projects.
• Effectively communicates data integrity fixes with appropriate content and engineering team and follows through until resolution.
• Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry.
• Recognize and raise recurring problems, inferior processes, or outdated procedures.

Job requirements

• Bachelor’s degree required (in Finance, Economics, Accounting or equivalent) Advanced degree preferred
• Effective verbal and written communication skills
• Strong analytical, problem solving skills
• Ability to work independently
• Quick learner; ability to apply skills and past experiences in new situations
• Has a basic understanding of indices/benchmarks
• Knowledge of the financial industry, a big plus

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process.  All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

Returning from break ?

We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career