Content Management Specialist

Who We Are
Prowess Consulting is a consulting firm that specializes in helping the largest enterprises in the technology industry define, manage, benchmark, and market their solutions and services. We take great pride in investing the time and effort to gain a deep understanding of our clients’ technologies, their customers, and the stories and strategies they need to tell to be successful in the market. Our team of technology and marketing experts is immersed in the technology trends that affect our clients’ businesses, so we can add value at every stage of engagement to help them succeed.
Who You Are
Prowess Consulting is seeking a highly organized and proactive Content Management Specialist to join our team. The ideal candidate will be responsible for taking existing content and formatting it, triaging and updating content, and leveraging AI to streamline processes. This role involves working closely with subject matter experts (SMEs) in the compliance domain, managing FAQs, conducting office hours, transcribing meetings, and finding innovative ways to manage data.
To be considered for this role, you must reside in one of the following states: Arizona, California, Colorado, Connecticut, Georgia, Illinois, Iowa, Michigan, Mississippi, Missouri, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington.
This is a full-time role that will last until the end of June 2025, and possibly longer. This role can be worked remotely, however, collaboration with teammates centered in the Pacific time zone will be essential. No third-party agencies, please.
The Role and Responsibilities

• Content Formatting: Take existing content and put it into the required format, ensuring consistency and accuracy.
• Content Triaging and Updating: Review, prioritize, and update content to keep it current and relevant.
• AI Utilization: Use AI tools to reduce the burden of repetitive tasks and improve efficiency.
• FAQ Management: Develop and maintain a comprehensive FAQ section, ensuring it is up-to-date and informative.
• Collaboration with SMEs: Work closely with compliance domain SMEs to ensure content accuracy and relevance.
• Office Hours: Conduct regular office hours to address content-related queries and provide support.
• Transcriptions: Transcribe meetings and discussions accurately and efficiently.
• Data Management: Identify and implement better ways to manage and organize data.
• Response Evaluation: Work with SMEs to evaluate AI responses for accuracy and quality.

Qualifications

• Proven experience in content management or a related field.
• Strong organizational and multitasking skills.
• Proficiency in using AI tools and technologies.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.
• Attention to detail and a commitment to accuracy.
• Self-starter who can drive forward a project with minimal direction
• Familiarity with compliance regulations and standards is a plus.

Additional or preferred qualifications

• Experience with content management systems (CMS).
• Knowledge of data management best practices.
• Strong problem-solving skills and a proactive approach.

Additional Details

• The offered pay range for this position is $105,000 – 118,000 per year, depending on experience and geographic location.

Prowess Consulting is an equal-opportunity employer, and diversity is a core value for us. We are a Minority/Women-owned Business Enterprise (WMBE) in Washington, and we committed to diversity, equity, and inclusion. At Prowess Consulting, we are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. We provide a well-rounded benefits package including health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing. For more information, please visit www.prowessconsulting.com.