Applications are accepted until further notice
It's magic.
Some say magic's not real. Others call it a trick. But we know better. At Cisco Meraki, magic is created by the energy and passion of our employees, who shape our dynamic community and empower us to problem-solve for our customers. We see magic unfold when complex challenges become intuitive, technology functions seamlessly, and everyone is valued for who they are.
Our Culture
At Cisco Meraki, we empower organizations of all sizes to deliver exceptional customer and employee experiences through our intuitive platform—it's like magic. Our commitment to ground breaking technology is driven by a collaborative, flexible, and inclusive culture. This environment grants our employees the autonomy to develop technology that is secure and accessible. We connect passionate people to their missions by simplifying the digital workplace.
What We Offer
Driven by a community of innovative and purposeful individuals, we create technology that lets our customers focus on what truly matters. Our employees foster an environment that challenges limits, embraces risks, and supports our customers in achieving their goals.
Join Us
Believe in magic? Join us. You belong here. (You probably know that already.)
Don't believe in magic? Join us. And start making magic you can believe in.
At Cisco Meraki, our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we've created an unrivaled company culture for our employees. One that is collaborative, flexible, and inclusive and provides employees with the autonomy to develop technology that's intuitive, secure, and accessible for everyone.
Cisco Meraki is seeking a passionate networking expert with technical writing and training/enablement content creation experience, one with cloud platform API experience, to help develop and build technical training content for our suite of offerings worldwide.
As a Content Engineer, you will be a critical contributor to the Product Enablement department whose mission is to significantly increase market adoption and confidence in the Meraki platform by developing, delivering, and enabling scalable and repeatable learning solutions that anticipate the training & enablement needs and increase platform awareness of all individuals who engage with Cisco Meraki to meet them wherever they are and however they learn best. To realize this mission, you will develop industry-leading eLearning, labs, training, demos, and other content to deliver various technical education offerings to Cisco Meraki customers, partners, and employees. You will be an extension of our product teams that crafts educational content aligned to your product and technology domains. You’ll also help our instructional design team develop and review course content, student exercises, labs, and function as a domain expert to internal technical and non-technical team members.
Responsibilities:
- Serve as technical domain expert within your assigned product domains and provide consultancy services to Product Enablement and Meraki
- Develop content strategies aligned with short-term and long-term product & training goals
- Design, develop, and distribute training tools and resources such as eLearning, instructor-led training, lesson plans, standard operating procedures, reference guides, presentations, and other end-user documentation, applying your technical writing expertise
- Collaborate with other Product Enablement, engineering, product, and leadership resources to build highly scalable and compelling training documentation and labs
- Ensure the quality and consistency of enablement content throughout its life cycle
Qualifications:
- Comprehensive technical expertise in the areas of network and systems engineering
- Demonstrated project and program management - the ability to plan, identify, coordinate, and track critical activities, milestones and deliverables with strong organizational skills and attention to detail
- Demonstrated experience creating technical training and enablement, eLearning, content change management, and content lifecycle management
- 5+ years of experience in technical marketing, technical writing, or training development role focused on the network or systems domain
- Experience working on multi-functional teams and facilitating successful project outcomes
- Assured and articulate public speaking skills in front of large and diverse technical audiences
Other Requirements:
- CCNP level technical understanding of Networking, Cloud Networking, Cloud Platforms, AI, Assurance and APIs.
- Experiencing enabling ecosystem partners.
- Knowledge and experience with Meraki hardware and services are highly desired.
- Previous experience in a training, instructional design, curriculum development, and learning & development role is highly desired.
- Strong communication skills
Why Cisco Meraki?
We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Compensation Range:
$132,500—$178,200 USD
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Top Skills
What the Team is Saying
What We Do
Meraki is a Greek word meaning “something done with soul, creativity, or love.” With this name as our mantra, we’re building a welcoming workplace that attracts eclectic, curious, purposeful people who unite to ignite our customers’ passions. Together, we create powerful, simple technology with the potential to change everything.
Why Work With Us
We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters—like teaching kids, running businesses, keeping airports safe, and connecting disaster victims with relief. That’s the real power of simplicity.
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Cisco Meraki Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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