Job Overview:
Welcome to DAZN, the world’s leading live OTT sports service. Disrupting an industry isn’t easy! DAZN is playing more hours of live sport than any other company anywhere in the world! As we bring new ideas to market and evolve our product, it’s essential that we execute to a high standard in Customer Services and evolve our model in service to looking after our fans.
Are you a content writer & editor with a passion for boxing, football and detail? DAZN is the world-leading sports OTT service, and we are hiring a Content Editor to work in Customer Services Help Centre team. As the Content Editor, editing, refining, and maintaining high-quality content for the company’s online help center. You will ensure that all content is clear, concise, accurate, and aligned with the company’s tone and style guidelines. Working closely with writers, product teams, and customer support, you will ensure that help resources effectively meet user needs and enhance the overall customer experience.
Key Responsibilities:
- Build, review and edit help center articles, FAQs, guides, and other content to ensure clarity, consistency, and accuracy.
- Ensure content is accurate, up-to-date, and user-friendly and regularly audit content to ensure it reflects the latest product updates and user feedback.
- Refine content to ensure it adheres to brand guidelines, including tone, voice, and style.
- Optimize content for user experience and discoverability, ensuring it is easy to understand and navigate.
- Collaborate with the SEO team to improve content performance and searchability.
- Proofread and correct grammar, punctuation, and formatting issues.
- Collaborate with the UX and design teams to ensure content is presented in a clear and accessible manner.
- Liaise with the localization team to ensure that help center content is available in relevant languages and regions.
You'll be set up for success if you have:
- Bachelors degree in communications, English, Journalism, Technical Writing, or a related field.
- 4+ years of experience in content management, technical writing, or a similar role, ideally within a SaaS or technology-driven company.
- Proven ability to develop content strategies that drive customer satisfaction and reduce support tickets.
- Strong writing, editing, and proofreading skills, with the ability to distill complex technical information into simple, user-friendly language.
- Familiarity with content management systems (CMS) and help desk software such as Zendesk.
- Experience with SEO principles and tools such as Google Analytics or SEMrush.
- Strong project management skills and the ability to manage multiple projects simultaneously.
- Experience working with cross-functional teams and managing stakeholder relationships.
- Knowledge of customer support practices and experience working closely with customer support teams.
Preferred Skills:
- Experience with video content creation or multimedia help resources.
- Familiarity with UX writing principles and content accessibility standards.
- HTML or web development knowledge.
- Multilingual capabilities are a plus
Personal Attributes:
- Detail-oriented, with a commitment to producing high-quality, accurate content.
- Customer-focused with a strong desire to help users solve problems independently.
- Excellent communication and collaboration skills.
- Able to work independently and prioritize in a fast-paced environment
If you are a highly motivated individual who is passionate about technology, sports, and delivering high-quality products to customers, we encourage you to apply for this exciting opportunity with DAZN.
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionize the industry and we're not going to stop.
Top Skills
What We Do
We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life.
We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere.
For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews.
If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We look forward to hearing from you!
