Content & Document Experience Analyst

Posted 2 Days Ago
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Manila, First District NCR, National Capital Region
Hybrid
Mid level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
As a Content & Document Experience Analyst, you will liaise with stakeholders to identify business requirements, set up templates and manage document compliance, while innovating solutions and ensuring projects meet strategic goals in the Wealth Management sector.
Summary Generated by Built In

Job Description
If you are passionate about content digitization and have not worked on any such tools previously but you aspire to learn about it, then don't wait up because you have an interesting ride ahead!
As a Content & Document Experience Analyst in our Core Service - Centre of Excellence group, You should be passionate about solving business problems through logical mindset and innovation. You should embrace a culture of experimentation and constantly strive for improvement and learning. You will work in a collaborative & trusting environment that encourages diversity of thoughts and creative solutions that are in the best interest of our customers globally. The Content and Document Experience team supports the Wealth Management line of business, providing digitized content & document management capabilities for WM business globally. We are currently currently establishing a center of excellence team to offer best class services to our stakeholders, and we are looking for a "Content Management Analyst", who will be responsible for the development & support of templates, documents, testing business rules and supporting deployment activities.
Job Responsibilities:

  • Liaises with Product Owner, business users and other Center of Excellence members to identify, assess and document business requirements related to templates and support issues
  • Sets-up templates in the most optimized way using Product features by getting template or content level requirements from our users or stakeholders
  • Navigates through complex problems and come with innovative solution
  • Understands credit, fee, client onboarding concepts and private banking products a plus
  • Demonstrates a strong controls perspective and have risk or compliance awareness around the content management world
  • Makes content that are fully compliant with tagging & navigation for visually impaired people under American Disability Act


Required qualifications, capabilities, and skills:

  • At least 3 years of experience in product management or program management assisting in strategic or transformational change
  • Relevant experience in Wealth Management, Asset Management, Digital Banking, or a closely related business is required
  • Strong analytical and problem solving skills
  • Demonstrates ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals
  • Proven ability to execute via successful internal partnerships with other organizations - with the ability to influence people at all levels across a broad variety of job functions
  • Excellent leadership skills - of product, programs, projects, teams and/or employee; Highly motivated with the ability to work independently and in a team environment
  • Structured thinker, effective communicator with excellent written and oral communication skills
  • Ability to crisply articulate complex concepts to senior audiences with poise and confidence
  • Escalate potential issues or concerns to management team
  • Good command on MS-Word, Acrobat PDF & MS-Excel
  • Bachelor Degree or equivalent experience required


About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Top Skills

Product Management

What the Team is Saying

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The Company
HQ: New York, NY
289,097 Employees
Hybrid Workplace
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.

Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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