Content Design Lead, Vice President

Job Description
Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.
As a Content Design Vice President in Digital Channels, you will develop and execute content plans for inclusive, usable product experiences, playing a pivotal role in shaping customer experiences through content. You will lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and architecture to provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience, contributing to the success of JPMorgan Chase's user experience design efforts.
Job Responsibilities

• Partner with the Enablement team to drive and own the tools, guidelines, and governance of federated content design.
• Drive content strategy for our Product Design Language definition and rollout:
  • Audit experiences across mobile and web to identify patterns and develop guidelines.
  • Recommend research and experimentation plans around content and guidelines.
  • Update voice, tone, and standards reference materials; socialize with content designers across DCE.
• Manage Content Office Hours, reviewing work, applying guidelines, and collaborating with content designers and product owners from LOB teams.
• Develop and maintain onboarding materials for new DCE content designers.
• Partner with Research on content-related qualitative and quantitative efforts, guiding better content experiments and scaling learnings from experimentation.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices.
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills

• Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals.
• Demonstrated ability to successfully manage multiple priorities, follow schedules, and meet deadlines.
• Strong influencing and negotiation skills.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.